OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
540 ratings and 351 comments received in the last 90 days.
09 October 2026
Salesman was very helpful, keeping me informed about what was going on .
08 October 2026
Sean was absolutely brilliant so professional and also spent time to explain everything in a way we understood. We never felt pressured or rushed. Felt like a valuable customer even though we only bought a 1 series.
05 October 2026
Really happy with options provided, quick negotiation, and not too pushy.
03 October 2026
Service was second to none
03 October 2026
The sales service was amazing an in-depth controls on my BMW was very thorough and was amazing to see how many features there are on this model compared to my other BMW, so I would thank Shaun for brilliant service and time he gave to me. Thank you
03 October 2026
Ben was very helpful and patient. He even remembered the mat pack.
02 October 2026
Every member of staff was super friendly and helpful
01 October 2026
Enthusiastic, friendly and throughly professional staff focussed on delivery for the customer.
30 September 2026
Sean and Paolo were amazing throughout my whole experience !
30 September 2026
Clear and responsive communication
29 September 2026
Ben and Jordan were excellent, the process was extremely smooth and they handled any difficulties (coming from my side) with ease and professionalism.
29 September 2026
Freya has been excellent to deal with from start to finish. She has been very professional and knowledgeable. Freya gave us the time to make the right decision and ensured we had the best car for our needs. Nothing seemed too much trouble.
29 September 2026
Great service by Max from start to finish
27 September 2026
My first experience of purchasing a BMW and I was pleasantly surprised and delighted. From the moment I entered the impressive dealership in Warwick, I was looked after and appreciated. My appointment time was met promptly and professionally.
26 September 2026
Extremely satisfying experience from start to finish.
26 September 2026
The service we received was professional and friendly. Communication was good. Ben Wakeling was patient with us and was able to answer all of our questions. He allowed us to make our own choices without pressuring us to buy anything inappropriate.
25 September 2026
Very pleasant surroundings and friendly staff. The sales person was knowledgeable, courteous and professional throughout. The paper work was organised and the car was handed over from an individual bay, with controls demonstrated and well explained.
24 September 2026
Very professional and helpful. Nothing was too much trouble.
23 September 2026
Max is a very good, professional and entirely trustworthy salesperson
22 September 2026
Sean was fantastic from start to finish, he helped with every query, fixed any issues and delivered warmth and professionalism from beginning to end. I'll definitely keep in touch with this dealership for cars in the future
22 September 2026
took time and care and felt looked after
20 September 2026
Sean looked after me and really knew his BMWs well. I absolutely love the new car
20 September 2026
Seaun helped with the purchase process was excellent. He had good knowledge of his area. We had an appointment on 13th Sep Sunday to view and decide the car we want and in the budget we wanted. I was driving the brand new 420i on 14th Sep, around 6pm
19 September 2026
Great service and excellent communication throughout the process. Couldn't have been more helpful
19 September 2026
Went the extra mile taking off my private plate
17 September 2026
Excellent service from Deep and the rest of the teams, perfect quality of the car as well
10 September 2026
Really great communication, advice and clear next steps. Everything was suited to my timelines and preference.
09 September 2026
Richard Dean was excellent, a seamless transition from old to new car. Sadly I am less happy with the service department who don't measure up. So I could recommend the sales team but not your service department.
07 September 2026
The whole process from start to finish was excellent.
07 September 2026
I love my new BMW and am completely satisfied wth the help, advice and kindness given to me by Freya Smith. Freya has been wonderful throughout, and on handover day she was brilliant in guiding me round all the new controls etc. Fab experience!
05 September 2026
Each member of the sales team have kept me well informed throughout the process of purchasing my new car. The handover process was also very thorough.
01 September 2026
everything was handled professionally , excellent customer service
24 August 2026
I had a number of options in mind when I first contacted BMW Warwick, and I am very happy with the final outcome of the purchase process. The staff I dealt with were helpful and professional in our discussions.
15 August 2026
Excellent service from everyone involved.
11 August 2026
Superb attention to my needs and requirements. Sales person had full knowledge of the BMW product and conducted business very efficiently.
11 August 2026
Everyone was friendly and helpful and couldn't do enough for us.
11 August 2026
Great to deal with over the phone sorting the deal out Even better in person on handover Best service I've had from a BMW main dealer. Was definitely worth the travelling to them
10 August 2026
Customer service was excellent from all staff, Sean in particular was fantastic. The environment was calm and was made to feel comfortable and relaxed.
08 August 2026
It was really quick and efficient. All the staff were friendly and helpful. Just a minor thing is that not everyone might appreciate the whole unveiling the car thing. If you don't really like a fuss it's a bit excessive.
07 August 2026
Deep Mann and Frankie Weston went above and beyond from my enquiry to collection. All very fast, friendly & professional. Made my first car buying experience unforgettable.
04 August 2026
They catered for all my needs. Staff were very knowledgeable & very friendly. In particular Paolo & Ben. At no point did I feel under any pressure to commit to a sale.
01 August 2026
Knowledgeable, friendly staff. My husband had seen a car on the website that said it was in Warwick. It wasn't but Sean went out of his way to find the car we had seen.
01 August 2026
Firstly the Centre was easy to find, spacious and clean with plenty of vehicles to view. Greeted politely by the receptionist in the showroom. I was looked after by Ben throughout who was fantastic and also by Frankie who helped with the finances.
01 August 2026
Ben and Paolo provided an outstanding level of service throughout the entire sales process. They were professional, knowledgeable; they explained our options clearly, were transparent and the whole experience was joyful from beginning to end.
29 July 2026
It was very smooth Sailing from enquiry to collection , nothing was to much trouble.
28 July 2026
Everything smooth and to plan. Great people handling my purchase.
27 July 2026
straight forward deal
26 July 2026
Sean and Frankie were excellent throughout the buying process. Good communication and information as needed.
24 July 2026
Have used this dealership for all my six BMWs. I am a returning customer because of the service I receive.
23 July 2026
From beginning to end a friendly,efficient and straightforward process throughout.
11 October 2026
Friendly prompt service
11 October 2026
??
11 October 2026
Great service and friendly staff
10 October 2026
Clear scope of works. Efficient service and support throughout. Helpful and knowledgeble staff.
10 October 2026
Service informed was required when booking was not service that had to be carried out which was a lot more expensive! Also MOT had to be carried out twice on two separate days as information was not correctly uploaded to system.
10 October 2026
Team are always fantastic and Hollis is super helpful
10 October 2026
Gret experience
10 October 2026
After almost a year of repeated visits to attempt to rectify the persistent fault, the service agent took time to understand the issue and assigned investigation to experienced technician who identified the root cause and remedied the fault
09 October 2026
Great service
08 October 2026
Because it was good
08 October 2026
Ebony was amazing and the whole team, special mention as well to Tom Leach
08 October 2026
Excellent greeting, great service from Ronan. Good communication
08 October 2026
Service advisor helpful and accommodating.
08 October 2026
MOT and brake fluid change while you wait took over 3 hours. Complained about wipers being excessively noisy for the second time since I bought the car and unfortunately they still are.
08 October 2026
Excellence is customer service from start to finish .
07 October 2026
The plastic cover in the engine bay was left unsecured and vibrating
07 October 2026
I was kept in the loop and all my queries answered. The service and additional work was completed in the time promised
07 October 2026
Slick and friendly
07 October 2026
No loan vehicle available,
07 October 2026
I was kept informed fully during the whole process.
06 October 2026
Nice location and building. Friendly staff.
06 October 2026
Everyone was very welcoming and professional. Work was done promptly with little fuss. I will be using your services again
06 October 2026
Staff was really helpful and polite and I was kept updated during the process. Thomas explained the details and answered all my questions. Very professional, really a pleasure to deal with.
05 October 2026
Trying to book the service was a pain....all I want to do is speak to someone. On the day of the booking the service was first class.
05 October 2026
Excellent in every way
05 October 2026
BMW Warwick remains one my most trusted dealers, from the moment the car is handed over and then handed back - the service is second to none.
05 October 2026
Excellent service and comms befiþing a BMW eatablishment
05 October 2026
Everyone was very helpful & informative.
05 October 2026
Great communication and prompt return time, thank you
04 October 2026
Timely and professional service.
03 October 2026
Good service
03 October 2026
Excellent customer service, with good advice for future services and other requirements.
03 October 2026
See below
03 October 2026
Car was completed very quickly, in for airbag recall and VHC. Waiting area is very pleasant and comfortable, was offered refreshments as soon as i arrived.
02 October 2026
Great service and really good clear communication
02 October 2026
The centre diagnosed the issue with my car and resolved it.
01 October 2026
Friendly staff and able to book vehicle in promptly.
01 October 2026
Staff were very helpful. Hollis was great at sorting out the issue and was done quicker than promised.
01 October 2026
I dropped my car for a brake fluid change. Car has been worked on afternoon. Im not sure car has been even health checked as the document stated my tyres are Non-Run Flat, although they are RunFlat. And this is not first time document is wrong.
30 September 2026
Car serviced ahead of planned completion time on the day, very grateful as I was waiting due to my prearranged lift arrangements being cancelled
30 September 2026
Good feedback on progress of work but took longer than expected.
30 September 2026
The team at Warwick Sytner are absolutely fantastic. Tom, Kiran, Hollis & Mahmood all very helpful and made the whole buying process very easy.
30 September 2026
All work done as expected and kept up to date with progress. Advisor courteous and helpful.
30 September 2026
Everything was very satisfactory
29 September 2026
Work completed as arranged
29 September 2026
Prompt delivery of service with a clear video explanation of the findings of your mechanic
27 September 2026
Tom and his team were excellent as always. Helpful, proactive and they communicate effectively. The whole process was seamless.
27 September 2026
Full service, ready on time and at a reasonable price as the car is over ten years old and benefits from the BMW discount scheme
27 September 2026
Good service
26 September 2026
They were very welcoming, there were plenty of seats available to wait and it was very easy to get checked in
26 September 2026
Polite, drop and collection was quick and clear
26 September 2026
It's. Was. Good
25 September 2026
Got a call reminding me it needed doing. Was booked in quickly. Hollis looked after me well and friendly and professionally
25 September 2026
It took a lot longer than I thought to replace an airbag and wash the car. I arrived at 08.20 and think it was abour 10.15 before the car was ready.
24 September 2026
Staff very helpfull and professional.
24 September 2026
Great customer service
24 September 2026
The work was completed on time, the quality of the work was excellent and the staff were very professional.
24 September 2026
The service started well as was greeted on a very friendly manner when arching the entrance. The check-in process was easy and courtesy car was clean. The issue was resolved and cost absorbed by BMW. My faith restored in Sytner.
23 September 2026
The service experience was good. The cost was not so good.
23 September 2026
Level of customer service seems to have improved over the last couple of visits
23 September 2026
I was kept informed with every step of the process. I was impressed with the video of the health check which was well presented and to the point. I was very satisfied with the overall service which one expects from BMW. Well done! Edward Ryan
22 September 2026
Very helpful and informative. Arranged for car to be delivered for us to inspect
22 September 2026
It was very difficult to book the appointment because now there is no direct conversation with anyone. However one the service was booked the experience was very good
22 September 2026
Excellent service from the receptionist and the technician.
22 September 2026
Booked in at short notice, everything was very clearly communicated, a courtesy car provided at even shorter notice. Couldn't have asked for a better service experience.
22 September 2026
Excellent customer service.. friendly, polite and courteous
22 September 2026
Very welcoming staff, from booking the car in, arriving in the morning, regular updates throughout the day.
22 September 2026
Fast and professional service received as usual. Car had an additional fault that I only mentioned on the day of service and it was solved with no issues
21 September 2026
Always a welboming visit
21 September 2026
disappointing that I needed to chase a Sytner extended warranty claim with both the warranty team & Sytner Warwick initially suggesting that a) the claim was not valid & b) the labour rate charged would only be partially covered by the warranty
21 September 2026
Everything was dealt with swiftly and I was kept informed through out the process.
21 September 2026
Everything went smoothly. BMW services cost more but it's worth it for the better customer service
21 September 2026
You didn't resolve the issue with the knocking sound from the rear axle , as soon as I got in the car and drove offI could hear it
21 September 2026
Friendly, welcoming and helpful: professional. I waited for the minor service and offered coffee twice.
21 September 2026
Good friendly service but it took a bit longer than I had been told (3 hours rather than 2 to 2.5)
21 September 2026
Honest staff, went the extra mile
21 September 2026
Excellent service levels all round.
21 September 2026
Friendly and timely service.
21 September 2026
Not easy to speak to someone. Left VM and WhatsApp and never received reply. Turned up in person and then service was excellent.
21 September 2026
Took longer than predicted but otherwise satisfactory.
20 September 2026
Nice environment and nice people
19 September 2026
The overall service was acceptable. Car is clean on return. However, I specifically mentioned about a tyre pressure check and reset. I don't believe it was done and received the car with uneven pressure on four tyres.
19 September 2026
Always been impressed by the service as a Motorrad and car customer, always a smart environment, easy to park, professional and friendly staff and overall a pleasant experience.
19 September 2026
Great service Service advisor was brilliant
18 September 2026
Looked after by Dan Edgington - very friendly, professional, and helpful.
17 September 2026
Ebony handled an unexpected issue with exceptional professionalism. She listened, answered my questions patiently, kept me informed and took genuine ownership. Her care and commitment turned a potentially difficult experience into a positive one.
17 September 2026
Very good slot availability. All work carried out.
17 September 2026
Greeted nicely and well looked after. Liked the video health check. The massive downside was the quoted cost for repairs. I feel the price was extremely inflated.
17 September 2026
Had a bad experience with a BMW dealership near to where I live and swore they would never see my car again. The service was shocking. The experience i had at this dealership was totally different and would gladly take my car there again.
17 September 2026
Quick efficient service
17 September 2026
The service team are always, so friendly, informative and professional at all times!
17 September 2026
Very good service
17 September 2026
A great informative and professional service.
17 September 2026
Very pleasant and helpful young lady looked after me extremely well, keeping me updated all the time. Thank you.
16 September 2026
£160+ seems steep for a brake fluid change. Will use an independent once car is out of warranty. Car had been washed, but had streaks all over the windows and doors, so ended up polishing when I got home. Continued in next box.....
16 September 2026
Waited quite a while to check in and out, otherwise fine. Nick was good and the receptionist was very helpful. She noticed I had been waiting a long time and went to find out what was happening. That's customer service
16 September 2026
Ronan went above & beyond to be helpful. He was knowledgeable and always kept me informed of progress. Service was exceptional. I could not recommend it more highly.
16 September 2026
Originally booked online. Rearranged for better date and with loan car. Online booking queries for additional work not transferred across. All dealt with on day. Phone call from Ebony to confirm vehicle ready and car washed.
16 September 2026
Excellent Service
15 September 2026
Good price
15 September 2026
Professional and friendly service. Work was carried out in the timescale quoted and I was kept informed of progress.
15 September 2026
The service representatives advised me that some work I had requested was not required yet, which is good to know & saved some money.
15 September 2026
Job completed on time , staff very professional.
14 September 2026
All the staff were friendly and helpful. However, all of the questions I was asked on the online check in were asked again by the agent, but not as confirmation. (Will you wait, can we wash the car etc) Also, had to ask again re bodywork quotation.
14 September 2026
Check-in/out was very slow. Despite checking in online a day or two previously, it still took 30 minutes from arriving to driving off in the loan car. Similarly with collection; 35 minutes after arriving I was driving off.
14 September 2026
APART FROM FORGETTING TO ASK FOR MY MOT CERTIFICATE, EVERYTHING WENT TO PLAN INCLUDING A RECALL ISSUE THAT I WASN'T EXPECTING.
14 September 2026
The team did what they were required to do.
14 September 2026
Very easy to book over the telephone with a very pleasant lady (Julie I think). Very comfortable while-you-wait facilities at the dealership. Car ready when expected, and cleaned. Everything explained by Ronan.
13 September 2026
rocky start completely satisfied at outcome.
13 September 2026
Hollis is very professional and friendly and kept me up to date during my time at the garage.
13 September 2026
Good i itial communication. It was omly an MOT so disappointed I had to wait 15 minutes to be 'checked in'. I would rather have just left the keys and been on my way
13 September 2026
Hollis was fantastic and looked after me and also went the extra mile
11 September 2026
Everything was fine
11 September 2026
Was overall really good.
11 September 2026
Great service and waiting experience
11 September 2026
From drop off to collection everyone was helpful and very attentive
11 September 2026
I received great service and all my issues were fixed
11 September 2026
After an initial problem getting Sytner to accept the fees for a brake module recall, the work was executed satisfactorily. My driver's side windscreen wiper was damaged during the visit, but rectified on a second visit.
11 September 2026
Took 3 visits as service was cancelled int he first two. Transpired personal details were wrong on the account and had someone else's details for my car.
11 September 2026
She was helpful and really good
10 September 2026
Actual car service etc I'm happy with however there was no courtesy car available even though I'd booked one, they did however get me a uber home and collected me later but my plans for the day were totally disrupted
10 September 2026
A welcoming and friendly experience all the way through. Very professional and helpful, listening carefully and explaining the whole process. I was kept up to date throughout the process. Thank you Warwick dealership for a slick experience ??????
09 September 2026
Booking at short notice was available, quick drop off in the morning
09 September 2026
Friendly staff
09 September 2026
Good efficient servie and all ready in promised time
09 September 2026
The Receptionist and service advisor were both very professional and courteous. The work was carried out on time and the car was washed and vacuumed to a high standard. The health check video was very informative and it was presented well.
07 September 2026
My service was very good and is nice to have your car washed
07 September 2026
First class service as always
04 September 2026
Although unexpected required a new clutch, explanation given as to reason new clutch required time lines almost met, still found cost excessive. However all staff helpful and informative. Reason for 4 stars is the costs involved. No further comment
04 September 2026
I have an ongoing issue with the dealership which have still not been resolved.
04 September 2026
I tried to phone the garage directly , and went through a central call centre. Overall pretty impersonal, having been a client of that particular garage for more than 25 years
03 September 2026
Good service but due to high demand (and perhaps not enough MOT bays), it took a lot longer than it should have.
03 September 2026
I drop and collect my car on time and the cost is exactly same as booked. No extra hidden cost.
03 September 2026
Good service all round
03 September 2026
Please refer to my husbands review on Syntner google reviews for details. A simple battery replacement service was not satisfactory to my or BMW standards. 3 hours and a return to fix Transport mode was very disappointing.
03 September 2026
Wish I could ring and talk to someone instead of a robot!
03 September 2026
One tire was damaged but I had to change both, as there was no stock. I was told the wiper failed the MOT and later needed replacing, but later was told there was no stock and it was only advisory to change. Wiper is absolutely fine by the way.
03 September 2026
Good service and experience
03 September 2026
Very good staff and communication
02 September 2026
Helpful and quick
02 September 2026
Was good service
02 September 2026
My car was supposed to be cleaned and vacuumed and it wasn't
01 September 2026
Not very easy to phone up and speak to a real person !
01 September 2026
Great customer service on my appointment. Ebony was vry helpful, friendly and business - like as were the guy who greeted me and ythe ladies on reception. An extremely pleasurable experience thankyou
31 August 2026
Fixed issue efficientl
30 August 2026
I get the impression that there is a strong emphasis on upselling and recommending additional work.
30 August 2026
An answer will be provided after the car is returned as a functioning automobile.
30 August 2026
Very efficient and professional service
29 August 2026
Very friendly and helpful staff. The work was done whilst I waited. The reception team and Daniel the service advisor are good ambassadors for the company. A comprehensive advice sheet completed by the mechanic who completed the work was also given.
29 August 2026
The map update went well and so far I am happy with the result. Applying for the update was a bit of a challenge. The incorrect update notifications I received online were irritating. Luckily Cameron was keeping me informed about the status.
29 August 2026
Booked in for a recall , all sorted and great communication from start to finish.
28 August 2026
Good service
28 August 2026
Good level of service with refreshments. The progress of work app was not updated during my visit. I also showed interest in a used BMW but the sales man was less than enthusiastic. Missed opportunity?
27 August 2026
The staff were excellent and I was able to work in the showroom while waiting for the service to complete. Snacks and coffee included.
27 August 2026
Nick was very helpful and efficient, as were the service team
27 August 2026
Nick was very kind and helpful. The car was returned cleaned and repaired.
27 August 2026
Very helpful, sorted my issues out in a timely manner.
26 August 2026
I cannot recommend Stuart Hudson highly enough. This is now the second BMW I have purchased through Stuart, and once again, the service he provided from start to finish was outstanding. Stuart is incredibly professional, personable and knowledgeable
26 August 2026
All good, as usual :-)
26 August 2026
Good customer experience.
26 August 2026
Very efficient and dealt with not having a driver available to drive me home by arranging and paying for an Uber.
26 August 2026
As always, Hollis is a pleasure to deal with and provides quick responses to any/all queries I have whilst keeping my up to date on progress.
25 August 2026
Good experience. Great service.
25 August 2026
Good quick service
25 August 2026
Clear explanation of the status of my car and next steps. Thanks also for valeting my car.
25 August 2026
Fast efficient service
25 August 2026
Service and Parts replacement done in a timely fashion at an affordable price. Cameron kept me informed of progress. Lovely clean car when collected .
25 August 2026
the personal service by the two service managers involved was excellent there was one defect - I had to call specifically for my paperwork - viz MoT certificate and receipted invoice [ even though I had already paid ]
24 August 2026
following an error in service the issue has been well resolved
24 August 2026
Good showroom, friendly staff, work completed as promised
24 August 2026
Nick the Service Agent at Warwick BMW was excellent.He contacted us throughout the whole process and kept us in the loop.He couldn't more helpful- just the Customer liaiason we expect from BMW
24 August 2026
I couldn't get an appointment to change or even look at a wheel bearing (that I was then told was dangerous) for nearly 4 weeks. Had to call BMW assist who came out and got me in the next day.
24 August 2026
Didn't have any issues, I was well looked after
24 August 2026
Staff member Hollis was very helpful She could see I had a disability and made me comfortable.
24 August 2026
Good understanding and resolution of the problem
23 August 2026
Very friendly & efficient staff. Comfortable waiting area with coffee & snacks. Car washed & checked as a bonus.
23 August 2026
Accommodated my request in relation to timings for delivery and collection
23 August 2026
Cameron was a pleasure to deal with and made everything simple and organised
23 August 2026
Care and quality of service was really satisfied
22 August 2026
Efficient handling of the MoT and airbag safety check and clear communications throughout the day.
22 August 2026
It would have been 5 but your customer WiFi was down which meant I could not work.
22 August 2026
Booked the car in for a faulty bottom boot lid issue, kept on getting stuck. On that visit in was told it was fixed, checked the car before I left and wasn't, re booked it for a later date as per the assistant the part was in and can be fixed.
22 August 2026
I think the overall service from a personal level and being made to feel extremely looked after, but also the detail given was much appreciated
22 August 2026
A very pleasant experience. Kept updated during service and was ready on time.
21 August 2026
Fast efficient service
20 August 2026
Friendly, easy service. No faffing around or waiting for too long, just a quality team always looking to help.
20 August 2026
Excellent all round !
20 August 2026
BMW Sytner recently serviced my 320d and I was impressed by the level of service provided. George, who was my contact on the day was very professional and personable, making sure I was well looked after, including offering me a choice of beverages.
20 August 2026
It was thorough and completed quickly. I've dropped a star because i noticed a tail light casing was loose when I returned home, and i surprised it wasnt picked up, particularly since it was washed.
20 August 2026
because I can
20 August 2026
Excellent service as always
20 August 2026
Just excellent service from Cameron
20 August 2026
All went smoothly
20 August 2026
Peace of mind given as I knew my car was serviced by competent staff and every task was being carried out after my approval. Received the car in clean condition with no issues. Office staff were polite and helpful too.
20 August 2026
My service rep, Roland, scores is 5/5. Helpful and informative. Service technician scores 1/5. During oil change he disconnected car from phone app., reset the computer to factory, lost all destinations in sat nav boot latch still sticks.
20 August 2026
Everyone very pleasant and helpful
19 August 2026
Team very friendly, things made on the time booked. If needed to wait in the place, the customer always feels welcomed.
19 August 2026
Easy booking in process, kept updated on progress inc video, all covered under EMAC plan.
19 August 2026
Service was not completed, service indicator was not reset meaning I have to make a return visit. Will cost me money and is very inconvenient.
18 August 2026
Waited too long Didn't even fill washer bottle got warning light next day Expensive
18 August 2026
Excellent service
18 August 2026
There were no issues at all. My only gripe is when phoning initially often the four options given don't correspond to the need and there is no number to press for reception.
18 August 2026
Good service
18 August 2026
My Advisor was Nick who again provided excellent service. Friendly, polite, knowledgeable, efficient, kept in contact during the day, can only praise the quality of service.
18 August 2026
Always delivers a great customer experience from the greeting to the goodbye
18 August 2026
Friendly and personable staff
17 August 2026
I was promised a video the service which did not arrive. I asked when picking up the car and was told by the adviser that it would come through later and it didn't. I rang a couple of days later and was told by adviser he would check. Nothing heard s
17 August 2026
Very good service
17 August 2026
Not the level of service I've received on numerous previous visits. Poor communication and misinformation. Mistakes do happen though.
16 August 2026
All ok
16 August 2026
X
16 August 2026
I recently had a failed MOT and was told that brake fluid service was also due. The MOT failed because the vehicle had dangerous and major fault. They proceed with the brake fluid service without checking whether I wanted to repair the car.
16 August 2026
Clear communication and transparent with pricing from start to finish.
15 August 2026
Cameron Shore, was professional and empathetic about each step of this repair.
15 August 2026
Help and advise from Service Manager and staff. Particularly helpful as this new BNW had differences from my previous BMW.
14 August 2026
Happy with the customer service and the people were friendly. But I specifically asked to reattach a parking sensor that had come out due to a partridge collision when I booked my oil change, it's unfortunate the staff said they dont have time.
13 August 2026
Excellent service.
13 August 2026
Very efficient having a recall, vehicle health check and clean of my car
12 August 2026
Excellent video of car and explanation of results.
12 August 2026
Very satisfied and great customer care
12 August 2026
BMW usually sends video to show vehicle inspection. I did not receive this.
12 August 2026
Quick efficient service with no hidden fees
12 August 2026
The team looked after me very well and accommodated some minor repairs within a tight timeframe
12 August 2026
Friendly, helpful and informative customer service. Work carried efficiently. Good job from the whole team.
11 August 2026
very satisfied with the service now for a number of years
11 August 2026
The whole process was made very simple and easy. From introduction by reception to my dealing with the service advisor. My service advisor, Hollis, was absolutely excellent and made the entire experience paramount.
11 August 2026
Because you solved the problem
10 August 2026
Just first class as always, excellent communication and always very help full and professional.
10 August 2026
The service was good without being pushy and they located a brand new car for me at short notice that was a very close match to what would have been the spec if I'd had time to spec it myself.
10 August 2026
All requested elements of the service were carried out and completed very efficiently.
09 August 2026
The team juggled their schedules to support with a quick diagnosis and fault resolution.
09 August 2026
Good customer service. Charlotte was efficient and excellent to deal with.
09 August 2026
The service was good but the car clean and vacuum wasn't as good as it should have been. The front passenger carpet had not been vacuumed at all.
09 August 2026
Trusted service
09 August 2026
Happy with most aspects except one part of health check. This said wheel alignment was out of tolerance but the figures could not be provided, which was disappointing.
09 August 2026
Great reception, waiting environment and service team.
08 August 2026
Great service
08 August 2026
First class service. Nick was very helpful
07 August 2026
Excellent, no fuss car service from polite and professional staff
06 August 2026
Good service
06 August 2026
Came in on spec and you sorted my issue
06 August 2026
Greeted by a real person upon arrival outside of the dealership, again by a real person at the front reception and then again by the service representative. The work was done on time and I was kept updated as to the progress.
06 August 2026
The issue I was concerned about was completely resolved.
04 August 2026
Nice staff very friendly and helpful The lady on reception is lovely
04 August 2026
Recognising that my car is twelve years old, an element of flexibility/diplomacy is required and Hollis, my contact, demonstrated such qualities and assistance and more. On Saturday, I again received charm from a lady ( Julie ?) that made the day !
03 August 2026
Sadly it was a poor experience Work was not quoted, no call or follow up and had to chase to even hear if the car is ready. Quoted some £1.3k to replace parts, I've got a second opinion from another approved garage who said all parts are fine.
03 August 2026
Staff are always very helpful and welcoming.
03 August 2026
Nice place to wait, looked after well and car retuned clean Good communication and updates on status
03 August 2026
The work was done on time and on cost. I was sent a video showing the real time inspection of my car in the workshop. My car was returned in an immaculate condition
03 August 2026
Almost impossible to speak to a human by telephone
02 August 2026
very good
02 August 2026
There was no reason not to!
02 August 2026
Kept me up to date with the work and the video review and phone call feed back was excellent.
02 August 2026
Ready on time, kept informed, satisfied with the end result.
02 August 2026
It was difficult to speak to someone on the telephone to book in to wait for my service. The person who booked me in on the day didn't introduce himself, I had to ask what he wanted me to sign. Not the ususal BMW customer service. Great wash/valet.
01 August 2026
Pointless video. I only want action points and in text - faster more focussed.
01 August 2026
Did everything needed without issues
01 August 2026
Very pleasant people to deal with
01 August 2026
All personnel in the service department, first class, and a job well done.
30 July 2026
Liked the honest accurate video of the vehicle health check.
30 July 2026
I was kept up to date thoughout the process cannot be faulted
30 July 2026
Everything went smoothly, all questions answered and helpful, friendly staff. I liked being able to book online
30 July 2026
The friendly service and speed of resolution.
30 July 2026
The work was done promptly and efficiently
30 July 2026
Brilliant service as usual
29 July 2026
There was a recall for my car I tried to contact before and also asked to confirm on the requirements during my recent service visit. Still I don't hear anything from the team
29 July 2026
very prompt and efficient service from start to finish.
28 July 2026
Usually have to wait a while for Service Agent to be available. I don't see why any of the agents can't deal with a customer.
28 July 2026
Very helpful and very professional
27 July 2026
The car wash was very poor the did not even clean the car and not bee hover car should be ready 5 pm afternoon and they said car will be ready 10 am nex day and i went to collect my car afternoon no phone call no update nothing
27 July 2026
Staff were very accommodating.
26 July 2026
Prompt service kept informed the representative was very helpful
26 July 2026
Actual service was fine. But the online booking was unclear and the phone system was rubbish which was a bit irritating. Also the drop off process in the morning took too long, way longer than needed.
26 July 2026
The entire team were extremely helpful
26 July 2026
The only thing I would add is I am still waiting for an email With prices for works
25 July 2026
Excellent service, highly satisfied with the workmanship and care given to my vehicle whilst there
25 July 2026
Excellent customer service by hollis And the service team
24 July 2026
I arrived early before the appointed time. Reception were on hand to take details almost immediately. After about 5 minutes and a coffee was taken to be introduced to the service rep, Hollis who dealt with my business. Got the car back on time.
23 July 2026
We had the car transported in and were pleasantly surprised by the speed at which it could be looked at and then also fixed
23 July 2026
Outstanding customer care from extremely diligent BMW staff, constant updates, efficient repair, car collected cleaned etc
23 July 2026
The service was fast and the communication good. The only thing was that the complimentary cleaning was not done properly (interiors were just given a superficial clean)
22 July 2026
Polie and efficient staff but poor system when trying to contact someone by telephone.
22 July 2026
I'm actually quite frustrated. The whole process to have my car booked in was a nightmare. Booking my details on the system not having confirmation members of my family being called instead of me. the whole thing was ridiculous.
22 July 2026
Very polite and professional staff and a nice customer experience . Airbag recall- airbag wasn't fitted properly and sticking out on one side. Gave it a whack and it snapped into place but should have been spotted.
22 July 2026
All work was carried to my satisfaction on my car but asked for a quote while car was there in garage for some paintwork was not done but otherwise all was good just too long to wait for the vehicle to picked up
22 July 2026
The service advisor did a good job. I was left a little frustrated though as I had been advised by two Sytner dealers that the appointment was all day but the work only took 3 hours. Had I known this I would have waited at the showroom.
22 July 2026
Everything done to plan. Good communication with reminders pre visit
21 July 2026
Terrible experience from start to finish. The original courtesy car I was provided with was electric. Only to find out it didn't get charged over night and only have 10 miles range. Communication on the completion was none existent and I had to chase
21 July 2026
The MOT service was great. But I had also arranged for the car to be seen in the body shop and receive a quote for some bodywork repairs. I was told I would receive the quote in due course but several weeks later I've not heard anything.
20 July 2026
Excellent service, fitted me in quickly and completed the work to a high standard.
20 July 2026
My car was booked in for an MOT at 10.30am . I arrived at 10.15 am and the agent took my key . After waiting 3 hours , l asked why it was taking so long . He said it was now in the workshop . In all l was kept waiting for 3.75 hours . Disgusting!!!!
20 July 2026
Had to wait over 3hrs for MOT and brake fluid service. It would be useful if someone could have told us how long it would take and then we could have made better use of our time.
20 July 2026
Interaction with service team, works done in time, to a fair price.
19 July 2026
The loan car i was given was electric and was not charged enough to get me home and back. I had to wait 45 minutes before i could set off home. Petty i know but its what i call attention to detail.
18 July 2026
Terrible comms; difficult to get through to the dealership by phone beforehand & during the time my car was being serviced it was very poor. I wasn't informed the service adviser had gone home, I had to find out from reception my car was ready
18 July 2026
Notified on the progress of the service at every point.
18 July 2026
Very satisfied, staff great, video great, very convenient to drop car off
18 July 2026
Hollis provided excellent customer service
17 July 2026
Problem has not been fixed. came back in and problem not fixed i will now be returning for a 3 time and have not been able to drive my car for 2 weeks which has been extremely annoying.
17 July 2026
I will be sending in a complaint to explain in further detail as it's so bad that it would take too long to explain here.
FIND Sytner Warwick BMW
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
11 October 2026
Completely satisfied - Max was brilliant from start to finish