OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
319 ratings and 235 comments received in the last 90 days.
01 May 2026
Really smooth service from Start to Finish
30 April 2026
OK but not brilliant. More focus on the needs of the client
30 April 2026
Deal was agreed with quickly, with Sales Executive being very helpful and informative. Delivery was arranged in just over a week and car was gleaming on handover. Really happy.
30 April 2026
Stuart and Jordan were particularly helpful and made me have a lovely experience at Warwick BMW.
19 April 2026
Sean was very thorough.
15 April 2026
Great service throughout the whole experience.
08 April 2026
Took a little longer than expected to do the hand over but nothing major
03 April 2026
Max Grimes at Warwick is an excellent guy to deal with.
03 April 2026
Very knowledgeable personable helpful and patient
03 April 2026
Very helpful sales team.
03 April 2026
Fantastic
02 April 2026
Max from the Warwick branch was amazing, very helpful.
01 April 2026
Sean (sales exec) was excellent to deal with from day 1 . His attention to my needs and the detail was faultless . Backed up by Frankie and other managers -100% satisfied .
29 March 2026
Prompt, friendly and efficient service. Our contact, Ben, was polite, friendly and attentive. The balance between sales and customer service was excellent.
26 March 2026
Great service and very responsive. They were very happy to ensure we reached a good outcome for the new car purchase
24 March 2026
It has been several years since buying BMW, more recently I have been with Porsche but the depreciation on my last Porsche was so ridiculous I made the decision to come to my first love. I am pleased to say the experience has been super positive.
24 March 2026
It was a clearly defined and comfortable process, leading to a highly enjoyable finaly with the unvailing of my new X1. The setting up for me of the basic operating perameters in preparation for the drive home was the icing on the cake.
20 March 2026
The whole process was simple and very quick with a high quality of information delivered.
19 March 2026
Few challenges but communicated well.
10 March 2026
Ben and team were fantastic, really knowledgeable and got me the best deal possible for my new car and my part ex car.
10 March 2026
First class experience from knowledgeable staff
09 March 2026
We are very happy with our car with the help Of Sean who made sure we got exactly what we needed and on the day promised. Sean was pleasant and patient with us we couldn't ask for much more.
07 March 2026
Everyone was very attentive - particularly Muhammad and Jordan
04 March 2026
Very friendly sales team who listened to what we said and explained everything well
04 March 2026
Everyone was knowledgeable and helpful. May the experience very easy.
04 March 2026
Kept informed the dealer ship was more than helpful at all stages
26 February 2026
Sean and his supervising manager were exceptional
25 February 2026
Tom was very proactive if in all of my requests .
10 May 2026
See below.
08 May 2026
The issue was not resolved on the day and another booking was required. The issue has not been resolved for nearly a month
07 May 2026
Great help and communications throughout.
07 May 2026
Despite going in for the recall work and brake fluid change. It still shows on my bmw app that the car needs the work completing. This should have been reset at the time of the recall and service work.
06 May 2026
Done on time. Everything explained. Friendly and helpful staff.
06 May 2026
It would have been 5 but your computerised telephone system makes it extremely difficult to get to talk to the right person and rebooking my service required three phone calls (NOT the person's fault, the system!)
06 May 2026
The service was prompt, efficient and professional.
06 May 2026
service light not updated when collected car but was happy overall
05 May 2026
Excellent service from Hollis. Always very helpful and a pleasure to deal with. Charlie who checked my car also produced an excellent video.
05 May 2026
Car booked in and diagnostics done while i waited all on time. Offered hot drinks and a place to work.
05 May 2026
Service
04 May 2026
Great service from Ronan, he kept me updated throughout the whole process
04 May 2026
Milly and Cameron where very welcoming
03 May 2026
professional and friendly service.
03 May 2026
Excellent service
03 May 2026
Excellent service from Nick who I dealt with. Organised, knowledgeable, responsive, polite, friendly, communicative, accommodating. Couldn't have asked for more.
03 May 2026
Good communication
03 May 2026
Excellent customer service
02 May 2026
Everyone is extremely helpful. The centre is very clean and tidy.
02 May 2026
Every time I visit there appears to be an abundance of staff not servicing customers, whilst I have to wait. The receptionist clearly had to cajole two members of the service team to decide who was to serve me. This is not acceptable.
30 April 2026
No booking confirmation received; not informed of a £25 fee for loan car (fee waived after staff admitted they had failed to inform me); long wait for someone to take my keys and give me the loan car although staff were free.
29 April 2026
Pleasant welcome, and the service work was carried out in line with timescale given
29 April 2026
Very Accommodating, Great sales staff, knowledgeable techs that went above and beyond.
29 April 2026
Staff I dealt with provided a good experience
28 April 2026
Really competatively priced with the discount for older cars
28 April 2026
Great service as usual! Cannot find a fault.
27 April 2026
Easy process booking the car in, with wonderful customer service staff.
27 April 2026
Despite the frustration of a badly timed, and expensive, repair I had a positive experience with all the usual helpful and considered assistance, especially from Hollis. Other than the noted costly surprise, I've no complaints :-)
26 April 2026
Simple
26 April 2026
Trying to talk to the service rep. by phone was vey frustrating. The AI receptionist could not put us through, did not recognise the
25 April 2026
Welcomed and dealt with professionally and the job was done quicker than expected.
25 April 2026
I did request the car was washed when I checked in on line but this was not done. Not a major issue but no point offering the request if it isn't carried out.
25 April 2026
No problems
25 April 2026
Having both booked and asked for a clean inside and out plus also confirming on booking in..it was not cleaned.in fact it was dirtier than when brought in!! Also left security alarm fob needed when moving car.we got security calls to say car moving
22 April 2026
Amazing customer experience
22 April 2026
Its was nice and Nicholas really did help and made the whole visit exciting.
22 April 2026
The appointment started badly but recovered well.
22 April 2026
All okay but since business has changed hands courtesy cars are minis and are charged for . After buying 5 new BMWs at Warwick a bit underwhelmed.
21 April 2026
Marked down due to the ability to speak to a human when original booking in the vehicle. The ai isn't helpful.
21 April 2026
I was well looked after during my visit and the work was completed on time. My only gripe is that I booked the car in for 8.30 and when i arrived was told that the service agent assigned to me did not start until 9.00.
21 April 2026
Everything clearly explained, kept up to date, made the overall experience great. Hollis did an excellent job of this.
21 April 2026
Great service. Quick, efficient and a very friendly Nick.
20 April 2026
Easy booking in process
20 April 2026
The entire interaction was smooth and well organised. Hollis was extremely helpful and pleasant.
20 April 2026
Hollis was very knowledgeable and welcoming. The car was completed and ready to collect at the agreed time without fuss. Being new to the brand, I had been somewhat apprehensive about attending a BMW main dealer but my worries were unfounded.
20 April 2026
Always excellent! Courteous staff, reasonable prices (for a main dealer).
20 April 2026
On the day the service was excellent but 48 hours before the service was due I received a text asking me to confirm the appointment time 08:45. The booked time was 11:00 which was later confirmed in a telephone call.
18 April 2026
Nick was exceptionally helpful always keep me informed of progress on the car.
18 April 2026
Everything progressed as discussed prior, and finished on time.
16 April 2026
Very well organised service experience with a professional and efficient Service Agent.
15 April 2026
Very efficient and great customer service.
15 April 2026
Have always received first class service and support
15 April 2026
Whatsapp appointment chat ignored, wrong appointment date & time given twice. Procedure took 4 hrs instead of 2 hrs.
15 April 2026
I was well looked after and had my needs met (courtesy car whilst work was being done). All the updates and work was well communicated.
13 April 2026
Great ??
13 April 2026
Great Customer Service form the Service Manager
13 April 2026
No hassle, clean car delivered after service.
13 April 2026
Generally good but impossible to get through to Service Reception on the phone to return a call.
12 April 2026
This was a recall for my car. It was dealt with in a very professional manner and I was treated with the courtesy and respect.
12 April 2026
Good friendly professional service for Millie the Service Adviser. Oil and filter change didn't take long.
12 April 2026
Don't make contact when I was told they would. I visited the centre to give the information they needed and I received an email two days later asking me for the information I had already given them.
10 April 2026
Great experience, friendly service advisor and good facilities.
09 April 2026
It seems very unlikely that customers are able to speak to dealership staff when they telephone and have to leave message requesting a call back. Which means the dealership decides when to speak to customers when it is convenient for them.
08 April 2026
You haven't called me back about my enquiry.
08 April 2026
First class service.
07 April 2026
Vehicle dealt with quickly. Good communication throughout
07 April 2026
Ronan was excellent in the booking process and in keeping me informed of progress. However at the BMW level I feel that charging for a
06 April 2026
Only 4 star because i still have an outstanding issue with a leaking seal as wether it is covered under the approved used warranty.
05 April 2026
Informative video of inspection explaining all processes while I was waiting
04 April 2026
The centre was very comfortable while I waited for my BMW to be serviced. Ronan Ferguson managed the service very competently, was friendly, good humoured and gave excellent feedback. 10/10!
04 April 2026
Nick was super helpful. Thanks!
04 April 2026
Easy to book, on time, great car wash and valet!
04 April 2026
Very clean well presented showroom and rest area with coffee and biscuits on offer
04 April 2026
I was kept updated on progress with my car.
02 April 2026
George was very helpful. My first Service team experience with my recently acquired BMW.
02 April 2026
Good friendly environment. Competent staff. On time. Overall pleasing.
01 April 2026
Excellent custome service from Millie Calder
01 April 2026
Hollis is the reason why I come to Warwick BMW. Customer service at its best!
01 April 2026
All smooth, on time, and able to wait in comfortable surroundings. Hollis was polite and helpful throughout.
31 March 2026
Well, 5 stars for Nick but now I have to come in again because the new camera says camera shutting down check the installation is correct. Rather dissapointed.
31 March 2026
Excellent service throughout
31 March 2026
No
30 March 2026
Nick was brilliant during whole process
30 March 2026
Exemplary and helpful service from all and directly with the reception desk and service advisor Hollis
30 March 2026
Ronan Ferguson was very professional. 1 star deducted as my aircon didn't work when I picked up my vehicle!
30 March 2026
Hollis is an assets to the company and the main reason why I use your versus Solihull bmw.
30 March 2026
Ronan was very clear about how the day would work and it was a very quick and smooth service.
30 March 2026
The chap that dealt with me was really helpful and courteous. The work was done without any issues and on time, able to work while waiting using the wifi (although the loud background music can be a bit annoying), free coffee.
30 March 2026
Good service and helpful staff
30 March 2026
Everything completed as requested.
29 March 2026
smooth process
29 March 2026
I was sent wrong video of my car and had to wait till following day to collect my car also wasn't advised on original problem it went in for .
29 March 2026
Dealt with quickly and efficiently.
29 March 2026
The Service Agent was great (10/10) but Sytner are a nightmare. With an AI Bot to answer phone calls which doesn't work it's like dealing with a cheap backstreet garage not a premium brand dealership.
29 March 2026
Ronan is very good
28 March 2026
Ronan provided a great service
26 March 2026
Initially I was concerned as was given a car but George and Tom managed to move things around and sorted me a car.
25 March 2026
All ok
25 March 2026
Both bookings staff and workshop staff were individually very helpful, but communication between the two could be improved. In particular there was confusion over the start time.
25 March 2026
Felt with quick and efficient
25 March 2026
Everything as expected , nice experience
25 March 2026
Easy booking, regular update , good communication with service conductor Hollis
23 March 2026
Great Service Great Communication Friendly Staff
23 March 2026
Swiftly dealt with by Hollis Cockerill, excellent communication and friendly rapport.
23 March 2026
Prompt, pleasant and personal service from all staff and at all times, great attitude in particular from advisor Millie
23 March 2026
Brought my car in . As I was concerned about a bearing sound. After inspection that was ruled out. And noise put down to tyer wear... thankfully nothing more sinister.. very helpful staff...
22 March 2026
The staff kept me fully informed on the work being carried out on my vehicle and the approximate time it would be completed.
22 March 2026
Booked in for the wrong date, with the wrong reg and car despite receiving booking confirmation from Julie. This is the 2nd time to this centre and another poor experience. Last time i was almost charged for my service despite having an EMac plan.
21 March 2026
You cannot speak to anyone when booking the car in . If you have and if you have any issues you have to go and speak to an answer machine . No one calls you bs k in the so called 45 mins
18 March 2026
Yeah great. Ronan kept me informed throughout, answered promptly and was friendly when we met. Thanks to him for a great experience.
18 March 2026
Friendly reception staff and Cameron service agent. Fully advised on what required, loan car ready with my car returned very clean inside and out.
18 March 2026
Excellent service, well looked after by Hollis who kept me fully informed while waiting for new tyres to be fitted.
18 March 2026
Overall from booking my car in, collecting a loan car, frequent updates on the progress of the major service of the car was excellent.
17 March 2026
The work was timely and well done
17 March 2026
All staff very helpful, and recall which was what the car was in for, was completed in time frame given.
17 March 2026
Everything donevto time and to order!
17 March 2026
Great service from the team.
17 March 2026
George was very helpful and clear throughout the whole process.
17 March 2026
Very prompt and pleasant service
17 March 2026
Good customer service
16 March 2026
Service work to be carried out carefully explained to me by Ronan on reception and all work completed within allotted time frame.
16 March 2026
I gave that answer because I was completely satisfied.
16 March 2026
Service and mot promptly carried out and technician informative
16 March 2026
No video of my car as promised Waiting around for 29 mins to book car in for MOT Car was not clean correctly Not shown controls on courtesy car Never driven electric my self Courtesy car was disgusting dirty Not offered coffee
16 March 2026
The service provided from Hollis is fantastic and she always goes the extra mile to make sure everything has been covered.
16 March 2026
No one to answer the phone? Told I had no service plan when I actually did. Super stressful that I had to sort this out No real update during the day. When I arrived to pick up totally disorganised. No one knew who was dealing with me. Poor
15 March 2026
Greeted on arrival, Cameron came and introduced himself, explained re MOT and advised on future servicing and explained about air con service, kept me up to date on service.
15 March 2026
Same efficient service as normal
14 March 2026
Facilities were great and excellent customer service from Hollis
14 March 2026
No problems Cameron was friendly and helpful
13 March 2026
I had a service recall for a starter motor and 15 minutes after leaving the dealership a AdBlue system failure fault appeared. It was not present before. Hollis was very helpful and professional in dealing with my query but the issue still exists.
12 March 2026
Cameron was always in touch with me despite a few changes of arrangements and parts needing to be ordered. This allowed me to work around the dates without difficulty.
12 March 2026
Apart Cameron Shorey the service was lacking From start to finish. Where do we begin !!
12 March 2026
I was given the incorrect documents following my MOT and Vehicle Health Check, and after 2 weeks, several phone calls, emails and Whatsapp messages, the mistake has still not been corrected despite assurances given.
11 March 2026
Helped identify additional service work required from original booking and ordered required parts and completed work required
11 March 2026
Great service, accommodating, friendly, professional and very helpful. My service adviser was Hollis Cockerell and she was excellent.
10 March 2026
Excellent, prompt service. Very friendly welcome from receptionist.
10 March 2026
All went to plan, as expected
10 March 2026
Efficiency
10 March 2026
Booked a 2 hour waiting appointment but waited for over 4 hours. I only got an explanation when I asked what was going on. It was an Aircon Reva's that took extra time which was optional and sold as no extra time. I would not have had if I had known
10 March 2026
I was taken care of by the whole team, and made to feel welcome.
09 March 2026
Courteous service agent. Work done as agreed and on time.
09 March 2026
Because we were coned In to paying for the service .which we had already paid
09 March 2026
They said it would take 2 hours to deal with the issue and they where spot on time
09 March 2026
Good communication
09 March 2026
Efficient service from all.
09 March 2026
Very helpful.
09 March 2026
Very happy with Hollis always making sure i have everything i asked for dealt with mist add though you offer a complimentary clean it is not up to the standard of the shirley bmw garage so i feel this is an area you could work on as my car was not.
08 March 2026
I am very satisfied with the service. The staff were friendly, professional, and explained everything clearly. The service was completed on time and the experience at the centre was very smooth, highly recommended thank you Nicholas he look after me
08 March 2026
One wonders why if you are given an appointment time, you are told the car will go in when a bay is available. The implication was it could have been sometime. As it worked out it took two hours to change the starter motor on a bmw recall. Hence the
07 March 2026
Cameron was very helpful in telling me what the service was all about.
07 March 2026
Pleasant and very helpful service from Hollis. Excellent worked carried out. Comfortable waiting area with refreshments.
04 March 2026
Very helpful
04 March 2026
Dan Mills pulled out all the stops for me. His kindness and support was overwhelming, certainly above and beyond. An exceptional young man
04 March 2026
My car has recently had an MOT which took two week to complete. A part which was fitted by BMW less than 10 months ago had failed for the second time. The level of customer service was disappointing as there was a complete lack of communication.
04 March 2026
Great and efficient service
03 March 2026
I was quoted a price for two replacement tyres. I queried why the invoice price was £122- 20% higher than quoted and only then was told because the person quoting the price before I ordered had not included vat.
03 March 2026
Felt in safe hands - Nick was great and very knowledgable. Worked above and beyond.
03 March 2026
Slick from start to finish and even washed the car
02 March 2026
The breakdown cover and repatriation service was really valuable, but did take quite a while to sort out on the day.
01 March 2026
I am very satisfied with the quality of service. quickly, efficiently and without any problems, tracking work progress - great option!
01 March 2026
Excellent approach. Look after efficiently
01 March 2026
Good service
01 March 2026
Friendly helpful service from Dan. Arranged transport to my office also which is fantastic
01 March 2026
Tyre is already losing pressure again, sensor is not picking up the tyre that was put on. I had to call bmw to see if my car was ready and now I'm having it to bring my car back to bmw on another of my days off to get it sorted again
28 February 2026
Excellent service from Ronan
28 February 2026
Great service
28 February 2026
Friendly and professional service.
28 February 2026
Good service and car was delivered back to me (washed and hoovered!) earlier than expected. Friendly and helpful service advisor.
27 February 2026
Issue put right Constant communication with BMW
26 February 2026
I found the repairs to my car satisfactory and to BMW's high standards. I would have given 5 stars but after collecting my car I was disappointed that it had not been cleaned.
25 February 2026
Good and efficient service
25 February 2026
Cameron was helpful and kept us informed of progress. Both our cars came in for work within the week and the process went very smoothly.
25 February 2026
I took a new to me car in as windshield blower wasn't working at all. and took home a car with no heating. But I was told it was fixed. Affecting my weekend plans. On top of this my belongings were left in the trunk after valet, and I wasn't told.
25 February 2026
Good service when talked to Dealer's staff directly instead of call center. Customer advisor at the central call center did not book everything discussed. I only came to know when I called ahead of my appointment. Good service while at the dealer.
24 February 2026
Booking online means it didn't immediately show in their system. They double checked found the booking and did the work on the day. They kept me updated.
24 February 2026
Ronan & centre excellent, charging 25 for loaner loses a star, I've not paid for a courtesy car in c35 years of buying/servicing BMWs
24 February 2026
Great service, customer focussed and courteous staff.
24 February 2026
Very easy to get car booked in for work
24 February 2026
Both cars came in. A new wheel on one and warranty work on the other. Painless. Informative. Attentive.
23 February 2026
I had good service from the time arrived until the time I left from everyoner I dealt with.
23 February 2026
Welcoming team, nice environment, space to be able to work whilst waiting, and great freshments
23 February 2026
Excellent assistance from the Service Advisors George and Dan and also the Technician Peter. Thank you!
21 February 2026
Service advisor was excellent.
21 February 2026
Great service from Ronan. A pleasant experience in the centre. However, was asked in the pre-checkin email if I wanted complimentary wash, said no thanks. Asked again at check-in on the day, said no thanks. Disappointed to then find car was washed.
20 February 2026
Efficient professional service to the agreed timescale. Complimentary clean and vacuum appreciated
20 February 2026
The sales desk person was great. Unfortunately the service team let him down. I had schedule for a recall service to be done on my e46 airbag. I spent money on a taxi to come in to be told they didnt have the part. Check parts before making me comein
20 February 2026
The service was great but the Whatsapp isn't monitored. It claimed on the work tracker that I could contact the dealer through it. I tried three times and told everytime I was being put straight through and nothing happened.
19 February 2026
We had an issue which needed sorting quickly to get our car back on the road and we were booked in promptly by a very helpful service advisor Dan and it was fixed just a quickly
19 February 2026
Disappointed I was told the failed sensor was for me to cover the costs fgiven it had failed, admittedly now damaged but had already failed. Was also told the brake fluid service was £175 but ended up paying just over £200.
18 February 2026
I was kept updated throughout the day and Ronan was very helpful when contacted
18 February 2026
Very friendly and efficient
18 February 2026
Service all ok but car and petrol cap were open when I came to drive it away. Car key also wouldn't initially lock and unlock the car doors.
18 February 2026
Easy process getting my car booked in. Met by friendly and helpful staff who kept me informed of what would happen.
18 February 2026
Great service, friendly staff
18 February 2026
Ronan managed all aspects of the process really well
17 February 2026
Really good, no issues.
17 February 2026
Hollis was professional, approachable, and extremely helpful. They clearly explained the work that needed to be carried out on my vehicle, kept me informed throughout the process, and made sure I understood both the timeline and the costs involved.
17 February 2026
It was a Saturday so no one on reception and had to stand around looking lost being ignored as there was no obvious signage for the service department. 1st person was quite rude and couldn't find my internet booking.
16 February 2026
Friendly, welcoming, efficient
16 February 2026
Great from start to finish. Couldn't fault the team.
16 February 2026
Last service the car wash was not upto the mark based on the feedback this time It was good
16 February 2026
All staff were very friendly and helpful, showroom is immaculate which gives you a good feeling that you will take pride in your work.
16 February 2026
I booked for an MOT service but when arrived was told that also a service was due for which I was given dubious evidence. When returning to collect the car at6 the agreed time I was told it would need another hour!
16 February 2026
Great service and Great service team
16 February 2026
I had previously booked my car in on the Sat prior to this appt. I turned up with my wife in her car so we wouldn't have to wait for 3-4 hours. However, I was told booking was a mistake as that branch did not comply with the corp policy on w-end hrs
FIND Sytner Warwick BMW
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
08 May 2026
Everything was great, from the first meeting to delivery of the new car. The team were knowledgeable and helped us to make the right choices. It was an enjoyable experience rather than being a high pressure sale.