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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
328 ratings and 240 comments received in the last 90 days.
03 June 2026
Easy to deal with, super efficient and informative/clear about products, finances and vehicle. Big decision made easier!
03 June 2026
All the staff at BMW went above and beyond to make sure our purchase and collection went smoothly.
03 June 2026
Exceptional service once again. Thomas Burke & Frankie Weston proved to be very professional & patient throughout the purchase.
03 June 2026
Seamless and on time.
03 June 2026
Came in on Wednesday and drove away in my new BMW on Saturday. Max was incredibly informative, professional and helpful throughout. There was never any pressure, and he made the whole process smooth, straightforward and enjoyable.
02 June 2026
From walking into the showroom to reception every one of the team were very friendly and polite and helpful.
01 June 2026
Very pleased with the service I've recieved from BMW in Warwick, Sean the salesman is really good at what he does, polite, honest and methodical, returned my calls, answered any questions, I had with accuracy.
30 May 2026
Sytner BMW Warwick have been extremely supportive in managing the change of vehicle
30 May 2026
We had a warm and friendly welcome. Everything was clearly explained and at no point did we feel under any pressure to buy.
28 May 2026
A pleasant and easy buying experience with Ben being attentive and helpful throughout.
27 May 2026
Answered all questions well. Ben spent time to get the right car for me
25 May 2026
Courteous and professional. Shout out to Tom Burke & Paolo Razza.
24 May 2026
Great service from start to finish, always a great experience at Sytner Warwick.
19 May 2026
It was my first time buying a car on my own and I was extremely happy with the service that I received from Jordan, Max and Frankie. They were able to answer all my questions and made the day really special.
12 May 2026
Enjoyed the sale process very much, Ben the salesman was very helpful and well informed. We love our new X1
08 May 2026
Everything was great, from the first meeting to delivery of the new car. The team were knowledgeable and helped us to make the right choices. It was an enjoyable experience rather than being a high pressure sale.
01 May 2026
Really smooth service from Start to Finish
30 April 2026
Deal was agreed with quickly, with Sales Executive being very helpful and informative. Delivery was arranged in just over a week and car was gleaming on handover. Really happy.
30 April 2026
OK but not brilliant. More focus on the needs of the client
30 April 2026
Stuart and Jordan were particularly helpful and made me have a lovely experience at Warwick BMW.
19 April 2026
Sean was very thorough.
15 April 2026
Great service throughout the whole experience.
08 April 2026
Took a little longer than expected to do the hand over but nothing major
03 April 2026
Very helpful sales team.
03 April 2026
Max Grimes at Warwick is an excellent guy to deal with.
03 April 2026
Fantastic
03 April 2026
Very knowledgeable personable helpful and patient
02 April 2026
Max from the Warwick branch was amazing, very helpful.
01 April 2026
Sean (sales exec) was excellent to deal with from day 1 . His attention to my needs and the detail was faultless . Backed up by Frankie and other managers -100% satisfied .
29 March 2026
Prompt, friendly and efficient service. Our contact, Ben, was polite, friendly and attentive. The balance between sales and customer service was excellent.
26 March 2026
Great service and very responsive. They were very happy to ensure we reached a good outcome for the new car purchase
24 March 2026
It was a clearly defined and comfortable process, leading to a highly enjoyable finaly with the unvailing of my new X1. The setting up for me of the basic operating perameters in preparation for the drive home was the icing on the cake.
24 March 2026
It has been several years since buying BMW, more recently I have been with Porsche but the depreciation on my last Porsche was so ridiculous I made the decision to come to my first love. I am pleased to say the experience has been super positive.
20 March 2026
The whole process was simple and very quick with a high quality of information delivered.
19 March 2026
Few challenges but communicated well.
06 June 2026
Please see my email to Thomas Leach sent on 23rd May, to which so far I have not received a reply.
06 June 2026
Very helpful staff. Excellent facilities.
06 June 2026
Was asked to arrive at 0900, but allocated assistant was not there and only arrived at 9.15. She left early afternoon. I did not receive a message saying the work had been completed so arrived back to collect more in hope than expectation.
06 June 2026
It would be 5 but your booking in system is rubbish.
06 June 2026
Professionalism of staff
05 June 2026
I had a fall and disclocted my knee and was unable to drive. Hollis and team picked the car and carried out the required service and dropped the car back.
04 June 2026
Personnel very efficient and friendly. Reception explained all details and we were well looked after.
04 June 2026
Great environment, friendly staff, good coffee. The work was carried out within the time projected and the video of the health check was excellent and reassuring.
04 June 2026
Complaint raised. No feedback after 5 week of official Complaint, many months after speaking to dealership
04 June 2026
Great service and I was well looked after by Hollis (fellow Cov fan! PUSB) and kept up to date whilst I worked from the centre.
03 June 2026
Great Team - Super Helpful. Hollis' Service was outstanding
03 June 2026
Because I was satisfied in all areas The lady Hollis who booked me in was very professional.
02 June 2026
Ronan provided superb customer service during the service period and with his help following a control message that required a further visit to the showroom. The technician who dealt with the query and Julie in the back office were also excellent.
02 June 2026
Reception service efficient and friendly - everyone else also excellent Job finished on time and results of inspection explained
01 June 2026
Sytner did not check that there was a service contract for the car, so 1st invoice presented included the cost for the work - quickly corrected, but frustrating. Work and the need to replace 2 tyres were well done. The cost for tyres was fair.
31 May 2026
I got charged for a wheel alignment advised if didn't want doing. I was not advised the cost of a shock gaitor. I was told it was just a little plastic cap so expected £20 a side. Was shocked to be charged over £400 a side. No call back to complaint.
31 May 2026
Service carried out as required, and within the
31 May 2026
The whole team were so efficient & frendly
31 May 2026
it was booked in for 2 days. It was returned valeted after I waited 2 hours. Thanks
30 May 2026
Staff always helpful and the service videos are good update on overall condition
30 May 2026
Friendly and helpful staff. Sorted my issue promptly
30 May 2026
The work was completed OK, as far as I know. The experience of booking it was annoying.
29 May 2026
Brilliant support from Callum and Sytner
29 May 2026
Great service friendly
29 May 2026
Great service, friendly team
27 May 2026
Job was done to a prefessional standard and video showed the work being carried out plus some advances checks
27 May 2026
Every body who dealt with me was polite and helpful. Highly professional. Explained me about the job done.
27 May 2026
Excellent service from the team Service was completed on time Car was nicely cleaned inside and out Service adviser was very professional and friendly Top job again from all Thanks Steve
27 May 2026
Hollis was really great, supportive and provided great customer service
26 May 2026
Very helpful and very informative
26 May 2026
Nice service
24 May 2026
We always expect a good service from BMW.
24 May 2026
Because I was happy with the service.
24 May 2026
The staff were professional and responsive - as one would expect.
24 May 2026
Staff all very helpful I spoke with 3 members on different subjects and all were extremely helpful
23 May 2026
Once again I am extremely pleased with the service I have received. I always get exceptional service from Tom Leach, Nick Harrington & the wider team, which is why I will continue to use Sytner Warwick for vehicle serving, repairs and advice.
22 May 2026
Score given for the period DURING the actual service on the day. ZERO stars for the convoluted telephone booking experience. I would expect better from BMW.
22 May 2026
Still waiting to hear if my car will be repaired under warranty. Not sure what the hold up or issue is? Last time I had something done it was authorised straight away
21 May 2026
.
21 May 2026
It's easy. Good communication. Nice premises.
21 May 2026
Great service and reasonable value
21 May 2026
Always good service from Sytner Warwick. The 4 star rating was because of the time it took for spare parts to arrive. You should know what's available and what's not - how long it will take to get the parts required and keep your customer up to date.
20 May 2026
Great service, really impressed with video of car and health check report
20 May 2026
Service was well communicated and thoroughly completed.
20 May 2026
Once I was in contact with a service rep the process and assistance was excellent, but as always with this dealer no one seems in a hurry to serve you
20 May 2026
All went smoothly.
20 May 2026
Used BMW main dealership for years and have found them very good and supportive.
19 May 2026
Highly recommended Great service from start to finish very happy
19 May 2026
I was happy with what I was told when I dropped in car and the bill was likely to be I was kept abreast of the service during the day .Video was also helpful
19 May 2026
Fantastic service and attention to detail from all members of staff. Nicholas Harrington in particular, kept me updated and informed about the work being done to my car. The service at Warwick BMW was always good, but now it seems even better.
18 May 2026
First Class treatment from start to finish! Greeted on arrival and dealt with very promptly by Nick. He explained in detail the work to be carried out, including Air Conditioning service, which was very useful. Kept me informed of progress. Great
18 May 2026
Kept me informed of progress in a timely manner
18 May 2026
Helpful and informative
18 May 2026
Engine sound is very higher. It wasn't there while I gave that for service. The whole engine vibrates unwantedly.
18 May 2026
My experience was fantastic, very speedy and efficient. Hollis was very friendly, helpful and professional. She made what could have been a chore, something I actually enjoyed. It's nice to have approachable, lovely people in service positions!
18 May 2026
Excellent service
18 May 2026
Got the job done - I was able to work at the same time.
18 May 2026
He was helpful polite best service I've had so far
17 May 2026
Everything done in a timely manner with excellent service from Ronan
17 May 2026
Recall was done quickly so car was returned so I could carry on with my day
17 May 2026
Booked in 3 weeks ahead for MOT Service,replace rear light lens& fix faulty sun roof blind.No parts available & no mechanic capable of handling the sun roof repair.Car needed to be rebooked- an unnecessary inconvenience to us.Communication appalling.
16 May 2026
Efficient & professional. Kept me informed
16 May 2026
I love coming into BMW!
16 May 2026
Top class service although my car had to come back to the service centre for further work , Hope it's now resolved , Ronan was particularly helpful during the experience .
15 May 2026
We arrived after recovery from the motorway and staff were all polite and prompt to help us
15 May 2026
Excellent service
15 May 2026
Efficient, helpful, friendly
15 May 2026
Knowledgeable, polite and extremely helpful.
15 May 2026
Nice touch that someone meets you at the door
14 May 2026
All delivered on time despite some challenging issues to resolve
14 May 2026
The service advisor was nice, helpful, and professional.
14 May 2026
Initially dissatisfied. The vehicle was booked in for a recall but the correct part was not ordered, wasting everyone's time, mine especially. This was rectified and my second visit was fine with the recall completed. Millie Alder was very helpful.
11 May 2026
I was happy with the service element but very dissappointed with the complimentary valet. I noticed when I got home that the wheels had not been cleaned which would have been easy with a pressure washer. I cleaned them & dressed the tyres.
10 May 2026
See below.
08 May 2026
The issue was not resolved on the day and another booking was required. The issue has not been resolved for nearly a month
07 May 2026
Despite going in for the recall work and brake fluid change. It still shows on my bmw app that the car needs the work completing. This should have been reset at the time of the recall and service work.
07 May 2026
Great help and communications throughout.
06 May 2026
It would have been 5 but your computerised telephone system makes it extremely difficult to get to talk to the right person and rebooking my service required three phone calls (NOT the person's fault, the system!)
06 May 2026
The service was prompt, efficient and professional.
06 May 2026
service light not updated when collected car but was happy overall
06 May 2026
Done on time. Everything explained. Friendly and helpful staff.
05 May 2026
Car booked in and diagnostics done while i waited all on time. Offered hot drinks and a place to work.
05 May 2026
Excellent service from Hollis. Always very helpful and a pleasure to deal with. Charlie who checked my car also produced an excellent video.
05 May 2026
Service
04 May 2026
Milly and Cameron where very welcoming
04 May 2026
Great service from Ronan, he kept me updated throughout the whole process
03 May 2026
Excellent customer service
03 May 2026
Good communication
03 May 2026
professional and friendly service.
03 May 2026
Excellent service from Nick who I dealt with. Organised, knowledgeable, responsive, polite, friendly, communicative, accommodating. Couldn't have asked for more.
03 May 2026
Excellent service
02 May 2026
Every time I visit there appears to be an abundance of staff not servicing customers, whilst I have to wait. The receptionist clearly had to cajole two members of the service team to decide who was to serve me. This is not acceptable.
02 May 2026
Everyone is extremely helpful. The centre is very clean and tidy.
30 April 2026
No booking confirmation received; not informed of a £25 fee for loan car (fee waived after staff admitted they had failed to inform me); long wait for someone to take my keys and give me the loan car although staff were free.
29 April 2026
Staff I dealt with provided a good experience
29 April 2026
Pleasant welcome, and the service work was carried out in line with timescale given
29 April 2026
Very Accommodating, Great sales staff, knowledgeable techs that went above and beyond.
28 April 2026
Great service as usual! Cannot find a fault.
28 April 2026
Really competatively priced with the discount for older cars
27 April 2026
Easy process booking the car in, with wonderful customer service staff.
27 April 2026
Despite the frustration of a badly timed, and expensive, repair I had a positive experience with all the usual helpful and considered assistance, especially from Hollis. Other than the noted costly surprise, I've no complaints :-)
26 April 2026
Trying to talk to the service rep. by phone was vey frustrating. The AI receptionist could not put us through, did not recognise the
26 April 2026
Simple
25 April 2026
I did request the car was washed when I checked in on line but this was not done. Not a major issue but no point offering the request if it isn't carried out.
25 April 2026
No problems
25 April 2026
Welcomed and dealt with professionally and the job was done quicker than expected.
25 April 2026
Having both booked and asked for a clean inside and out plus also confirming on booking in..it was not cleaned.in fact it was dirtier than when brought in!! Also left security alarm fob needed when moving car.we got security calls to say car moving
22 April 2026
Amazing customer experience
22 April 2026
Its was nice and Nicholas really did help and made the whole visit exciting.
22 April 2026
The appointment started badly but recovered well.
22 April 2026
All okay but since business has changed hands courtesy cars are minis and are charged for . After buying 5 new BMWs at Warwick a bit underwhelmed.
21 April 2026
Marked down due to the ability to speak to a human when original booking in the vehicle. The ai isn't helpful.
21 April 2026
I was well looked after during my visit and the work was completed on time. My only gripe is that I booked the car in for 8.30 and when i arrived was told that the service agent assigned to me did not start until 9.00.
21 April 2026
Everything clearly explained, kept up to date, made the overall experience great. Hollis did an excellent job of this.
21 April 2026
Great service. Quick, efficient and a very friendly Nick.
20 April 2026
Easy booking in process
20 April 2026
The entire interaction was smooth and well organised. Hollis was extremely helpful and pleasant.
20 April 2026
On the day the service was excellent but 48 hours before the service was due I received a text asking me to confirm the appointment time 08:45. The booked time was 11:00 which was later confirmed in a telephone call.
20 April 2026
Always excellent! Courteous staff, reasonable prices (for a main dealer).
20 April 2026
Hollis was very knowledgeable and welcoming. The car was completed and ready to collect at the agreed time without fuss. Being new to the brand, I had been somewhat apprehensive about attending a BMW main dealer but my worries were unfounded.
18 April 2026
Everything progressed as discussed prior, and finished on time.
18 April 2026
Nick was exceptionally helpful always keep me informed of progress on the car.
16 April 2026
Very well organised service experience with a professional and efficient Service Agent.
15 April 2026
Have always received first class service and support
15 April 2026
Whatsapp appointment chat ignored, wrong appointment date & time given twice. Procedure took 4 hrs instead of 2 hrs.
15 April 2026
I was well looked after and had my needs met (courtesy car whilst work was being done). All the updates and work was well communicated.
15 April 2026
Very efficient and great customer service.
13 April 2026
Great ??
13 April 2026
Great Customer Service form the Service Manager
13 April 2026
No hassle, clean car delivered after service.
13 April 2026
Generally good but impossible to get through to Service Reception on the phone to return a call.
12 April 2026
Don't make contact when I was told they would. I visited the centre to give the information they needed and I received an email two days later asking me for the information I had already given them.
12 April 2026
This was a recall for my car. It was dealt with in a very professional manner and I was treated with the courtesy and respect.
12 April 2026
Good friendly professional service for Millie the Service Adviser. Oil and filter change didn't take long.
10 April 2026
Great experience, friendly service advisor and good facilities.
09 April 2026
It seems very unlikely that customers are able to speak to dealership staff when they telephone and have to leave message requesting a call back. Which means the dealership decides when to speak to customers when it is convenient for them.
08 April 2026
You haven't called me back about my enquiry.
08 April 2026
First class service.
07 April 2026
Vehicle dealt with quickly. Good communication throughout
07 April 2026
Ronan was excellent in the booking process and in keeping me informed of progress. However at the BMW level I feel that charging for a
06 April 2026
Only 4 star because i still have an outstanding issue with a leaking seal as wether it is covered under the approved used warranty.
05 April 2026
Informative video of inspection explaining all processes while I was waiting
04 April 2026
Easy to book, on time, great car wash and valet!
04 April 2026
Nick was super helpful. Thanks!
04 April 2026
Very clean well presented showroom and rest area with coffee and biscuits on offer
04 April 2026
The centre was very comfortable while I waited for my BMW to be serviced. Ronan Ferguson managed the service very competently, was friendly, good humoured and gave excellent feedback. 10/10!
04 April 2026
I was kept updated on progress with my car.
02 April 2026
George was very helpful. My first Service team experience with my recently acquired BMW.
02 April 2026
Good friendly environment. Competent staff. On time. Overall pleasing.
01 April 2026
Excellent custome service from Millie Calder
01 April 2026
Hollis is the reason why I come to Warwick BMW. Customer service at its best!
01 April 2026
All smooth, on time, and able to wait in comfortable surroundings. Hollis was polite and helpful throughout.
31 March 2026
Excellent service throughout
31 March 2026
No
31 March 2026
Well, 5 stars for Nick but now I have to come in again because the new camera says camera shutting down check the installation is correct. Rather dissapointed.
30 March 2026
Everything completed as requested.
30 March 2026
Nick was brilliant during whole process
30 March 2026
The chap that dealt with me was really helpful and courteous. The work was done without any issues and on time, able to work while waiting using the wifi (although the loud background music can be a bit annoying), free coffee.
30 March 2026
Ronan Ferguson was very professional. 1 star deducted as my aircon didn't work when I picked up my vehicle!
30 March 2026
Exemplary and helpful service from all and directly with the reception desk and service advisor Hollis
30 March 2026
Ronan was very clear about how the day would work and it was a very quick and smooth service.
30 March 2026
Good service and helpful staff
30 March 2026
Hollis is an assets to the company and the main reason why I use your versus Solihull bmw.
29 March 2026
The Service Agent was great (10/10) but Sytner are a nightmare. With an AI Bot to answer phone calls which doesn't work it's like dealing with a cheap backstreet garage not a premium brand dealership.
29 March 2026
Ronan is very good
29 March 2026
Dealt with quickly and efficiently.
29 March 2026
smooth process
29 March 2026
I was sent wrong video of my car and had to wait till following day to collect my car also wasn't advised on original problem it went in for .
28 March 2026
Ronan provided a great service
26 March 2026
Initially I was concerned as was given a car but George and Tom managed to move things around and sorted me a car.
25 March 2026
Easy booking, regular update , good communication with service conductor Hollis
25 March 2026
Both bookings staff and workshop staff were individually very helpful, but communication between the two could be improved. In particular there was confusion over the start time.
25 March 2026
All ok
25 March 2026
Everything as expected , nice experience
25 March 2026
Felt with quick and efficient
23 March 2026
Brought my car in . As I was concerned about a bearing sound. After inspection that was ruled out. And noise put down to tyer wear... thankfully nothing more sinister.. very helpful staff...
23 March 2026
Swiftly dealt with by Hollis Cockerill, excellent communication and friendly rapport.
23 March 2026
Great Service Great Communication Friendly Staff
23 March 2026
Prompt, pleasant and personal service from all staff and at all times, great attitude in particular from advisor Millie
22 March 2026
The staff kept me fully informed on the work being carried out on my vehicle and the approximate time it would be completed.
22 March 2026
Booked in for the wrong date, with the wrong reg and car despite receiving booking confirmation from Julie. This is the 2nd time to this centre and another poor experience. Last time i was almost charged for my service despite having an EMac plan.
21 March 2026
You cannot speak to anyone when booking the car in . If you have and if you have any issues you have to go and speak to an answer machine . No one calls you bs k in the so called 45 mins
18 March 2026
Friendly reception staff and Cameron service agent. Fully advised on what required, loan car ready with my car returned very clean inside and out.
18 March 2026
Yeah great. Ronan kept me informed throughout, answered promptly and was friendly when we met. Thanks to him for a great experience.
18 March 2026
Excellent service, well looked after by Hollis who kept me fully informed while waiting for new tyres to be fitted.
18 March 2026
Overall from booking my car in, collecting a loan car, frequent updates on the progress of the major service of the car was excellent.
17 March 2026
Great service from the team.
17 March 2026
All staff very helpful, and recall which was what the car was in for, was completed in time frame given.
17 March 2026
Very prompt and pleasant service
17 March 2026
Good customer service
17 March 2026
The work was timely and well done
17 March 2026
George was very helpful and clear throughout the whole process.
17 March 2026
Everything donevto time and to order!
16 March 2026
Service work to be carried out carefully explained to me by Ronan on reception and all work completed within allotted time frame.
16 March 2026
I gave that answer because I was completely satisfied.
16 March 2026
The service provided from Hollis is fantastic and she always goes the extra mile to make sure everything has been covered.
16 March 2026
Service and mot promptly carried out and technician informative
16 March 2026
No one to answer the phone? Told I had no service plan when I actually did. Super stressful that I had to sort this out No real update during the day. When I arrived to pick up totally disorganised. No one knew who was dealing with me. Poor
16 March 2026
No video of my car as promised Waiting around for 29 mins to book car in for MOT Car was not clean correctly Not shown controls on courtesy car Never driven electric my self Courtesy car was disgusting dirty Not offered coffee
15 March 2026
Same efficient service as normal
15 March 2026
Greeted on arrival, Cameron came and introduced himself, explained re MOT and advised on future servicing and explained about air con service, kept me up to date on service.
14 March 2026
Facilities were great and excellent customer service from Hollis
14 March 2026
No problems Cameron was friendly and helpful
13 March 2026
I had a service recall for a starter motor and 15 minutes after leaving the dealership a AdBlue system failure fault appeared. It was not present before. Hollis was very helpful and professional in dealing with my query but the issue still exists.
FIND Sytner Warwick BMW
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
05 June 2026
Ben was brilliant providing all the information I needed to make a decision.