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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
643 ratings and 302 comments received in the last 90 days.
20 October 2024
Smooth process
17 October 2024
Ticked all my boxes
15 October 2024
100 % satisfaction - never before have I had such amazing customer service
04 October 2024
Would have been 5 if the car had been properly valeted before delivery. Rybrook have agreed to do another wash for us which is good of them.
03 October 2024
Because the showroom is a great place to be and all of the salespeople I encountered were helpful and understanding my needs.
02 October 2024
Great service that delivered what I wanted
02 October 2024
Faultless. Very friendly and a quick experience of buying a car. 20 minutes tops. Credit to your people in realising when people just want to get on with it. Admit that everyone isn't quite like me !
02 October 2024
All good. No problems
01 October 2024
I couldn't be more satisfied, Jordan and Ryan were great throughout and Max was also great on handover of my fabulous new car.
30 September 2024
The staff at Sytner Warwick are all very friendly and professional, especially Sean McDonnell, who provided comprehensive guide and excellenet services during the whole purhcase and delievery proccess.
30 September 2024
No issues at all experienced & generally stress-free process
29 September 2024
Everything was smooth as expected
27 September 2024
Max Grimes provided a fantastic experience. Couldn't have been better. Would give more stars if I could.
27 September 2024
Paul Dable and his team literally treated us with so much care that it made me feel completely comfortable with buying my car .
24 September 2024
Ideal car for me at a reasonable price
20 September 2024
As said above, everything was seamless and I was kept up to date throughout the whole process.
19 September 2024
Best BMW dealer in the midlands. I will gladly drive past my local dealer and go to Warwick Sytner every time.
19 September 2024
Alana made sure everything ran smoothly
15 September 2024
Helpful and friendly staff
11 September 2024
Fantastic friendly service, no pressure or pushy sales tactics the whole experience was just so laid back friendly and professional, and sytner warwick has to be the best car dealership i have ever had the pleasure of doing business with.
10 September 2024
Reception staff are amazing and very polite. Dan Williams from the sales team was great and very patient, not like your typical car sales man. A big thank you to Ryan as well as the process for the Financial side of things was easy.
10 September 2024
Good service from Dan
10 September 2024
Paul Dable was extremely helpful and supportive throughout the purchase and delivery. His knowledgeis impeccable and I would thoroughly recoomend him.
04 September 2024
Every detail of our purchase was attendedto in a professional and timely manner.
04 September 2024
Great customer service. Really made the experience of buying a new car feel special and stress-free.
03 September 2024
Went back for more assistance to operate the car and very accommodating
23 August 2024
All personnel at BMW have been pleasant, engaging, knowledgeable and helpful. The site is clean and welcoming, the choice of cars to view was great and the salesman, Max was very helpful and able to advise and answer the questions we had.
22 August 2024
The experience was great - the little touches (flowers) were very thoughtful and appreciated.
19 August 2024
Everything was handled professionally and made me feel special, picking up my new car.
07 August 2024
Easy handover and finance set up, friendly staff, very personable.
05 August 2024
Dan looked after me so well while at the BMW Centre, He offered refreshments and made sure I was comfortable, He patiently took the time to explain everything I needed to know and introduced me to Jaz the sales manager who was equally wonderful.
04 August 2024
Everything was as expected and new tech support was very valuable
03 August 2024
Having dealt with several employees during my purchase I have nothing but praise for each one, I have been made to feel very special.
26 October 2024
Verona was helpful and kept me updated thoroughly my visit.
26 October 2024
If I can get the recall sorted it would have been a five
26 October 2024
Efficient service on a recall for drivers air bag replacement
26 October 2024
Booked in for mot, but needed new tyres! Told could not get tyres until next mornibg? They came in the afternoon. I had the tyres changed at Kwik fit previously came within two hours? Did not fix small problem with clip to door although I asked many
25 October 2024
Video showed extent of vehicle examination which led to confidence in work carried out
25 October 2024
Well looked after as usual, attentive service from your representatives with clear communication throughout.
25 October 2024
Good communications, polite friendly staff
24 October 2024
Marked down as we didn't have as much call back as we wanted, as my car had been towed in & we lived 1&1/2 hours away & needed to sort pick up.
24 October 2024
The service was very good
23 October 2024
Quick efficient and friendly service.
23 October 2024
I was informed of the cost before the service and even given the option to do split payment (if I needed it). All went as good as it could.
23 October 2024
Good communication and customer service. Charlotte was very helpful and kept me fully informed.
23 October 2024
Great service. The staff are so polite, friendly and helpful. The car was washed and presented back in a wonderful condition. The dealership is not the closest one to me, but I would rather travel a little further to use Sytner Warwick.
23 October 2024
It doesn't affect the number of stars I'd give, but It would have been good if the wiper blades and tyre that I was advised needed renewing would have been in stock so that they could have been sorted on the day of the service.
23 October 2024
Always been polite, efficient and effective but don't think call centre booking best for dealer or customer
22 October 2024
Great service from Dan
22 October 2024
Quickly dealt with, pricing was fair, but not cheap, but offered alternative incentives such as proximity to home and good parking
21 October 2024
. Salesman Dan Williams kept us updated on our order and was helpful and professional at all times.
21 October 2024
Friendly staff plus quick service & updates.
21 October 2024
I was greeted and then directed to a service adviser - who actively listened to my request. This was dealt with in an efficient and friendly manner. All satisfactory.
21 October 2024
I wanted diagnostics of a transmission problem. For £120 I was just given an estimate to fit a new gear selector. No diagnostic data was handed over until I asked for it. I got a brief note! I did, however get a video of the car underside.
21 October 2024
The warranty was acknowledged and the issue dealt with.
20 October 2024
Quick and easy booking process, excellent service from Hollis
20 October 2024
Service completed as expected and agreed, apart from the car was not washed as requested. Service colleague was very apologetic and offered a free wash on another occasion.
20 October 2024
Kept informed with updates
20 October 2024
The service was professinally organised and carried out
20 October 2024
Excellent service
20 October 2024
Hollis was excellent from start to finish - she sorted everything out that was needed & was very polite and highly efficient
19 October 2024
Service was great from start to finish.
19 October 2024
All work completed without return. Processed the vehicle early in to avoid a prolonged wait
19 October 2024
car is worse than when i came in
19 October 2024
Quick even cleaned the car to a decent standard
19 October 2024
A Professional service by all staff
19 October 2024
Full service from start to finish
18 October 2024
Perfect
17 October 2024
The service proivder told me they had filled my screen wash up complimentary - but this had not happened I had my aircon cleaned - but they left oil / spray all over the inside of my windscreen and left hand side window
16 October 2024
Good tea and coffee facilities while waiting. Video sent of the car inspection kept me upto date with what going on
16 October 2024
Went to plan but wait time much longer than expected or warned
16 October 2024
Good, prompt service. No issues. Better than before.
16 October 2024
Usual excellent from the service advisor, but Sytner's constraints diminish the quality of the experience.
16 October 2024
It was great. Nick called me the evening before, I was expected on the day, I spent probably 3hrs working in the showroom whilst waiting for the work to be completed and was repeatedly (but not excessively!) asked if I needed anything.
16 October 2024
My car was fixed in the time stated to me
15 October 2024
Team worked hard to turn around the vehicle in a short space of time. Only disappointment was availability of hire car. Would of needed to wait until the end of November to get one.
15 October 2024
Very polite and helpful
14 October 2024
Great service
14 October 2024
Have found the customer experience since Sytner took over from Rybrook completely disjointed - for example I've received this questionnaire and haven't even had a service recently!
14 October 2024
See above
14 October 2024
very easy Met at the car park Nice coffee while I waited
14 October 2024
As above
14 October 2024
As above - great service throughout
14 October 2024
Staff very pleasant and courteous always
14 October 2024
Truly exceptional in all departments Focused attention to detail and requests Nothing too much trouble Great listening skills and supportive !
13 October 2024
Quick efficient service. Everything explained clearly.
13 October 2024
Video report on checks carried out
13 October 2024
All staff were friendly, helpful and professional
13 October 2024
faultless handover.
13 October 2024
I was looked after by Hollis who booked my car in. I was sent a video of the health check which I found really helpful. Hollis then kept me updated with progress reports and a time to suit myself to collect the car. Great service
13 October 2024
The car feels really safe and sturdy now.
13 October 2024
Was charged for an issue that occurred whilst the car was in the garage and was left very unhappy at having to pay. Will not be using Sytner Warwick again. All the more disappointing as I was about to purchase a car through them
12 October 2024
Everyone very helpful
12 October 2024
I have been immensely impressed by Ms Hollis Cockerill's professionalism and customer care skills. I am very grateful to her for responding so efficiently to my difficult circumstances on that day and providing me with outstanding support !
12 October 2024
Thank you
12 October 2024
Sabine
11 October 2024
Kept me informed and a speedy turnaround.
11 October 2024
Initially not happy, but resolved by Anthony, service manager
10 October 2024
Job well done
10 October 2024
Sytner valet lost my car key
10 October 2024
Friendly staff who were very accommodating
10 October 2024
No reason to be unsatisfied.
10 October 2024
Very happyb
09 October 2024
Good helpful staff, like the video report provided.
09 October 2024
Well looked after by the advisor assigned to us. Job carried out in a timely fashion, health report informative and appropriate.
09 October 2024
Verona is a delight to deal with. She has a great personality with excellent attention to detail. This particular repair was quite complicated with the additional challenge of a deadline I really needed meeting as I was going away.
09 October 2024
Good loan car, kept up to date , all explained well.
08 October 2024
Always quality work
07 October 2024
Done quickly and I'm a timely manner
07 October 2024
Not happy
06 October 2024
Couple of gripes I wouldn't expect with a premium brand: 1) no availability of a courtesy car, neither was offered a lift to or from the garage. In the past I had been given a lift 2) had to call to get a pickup time on my car.
04 October 2024
Service excellent but did have delay in locating courtesy car.
04 October 2024
The service itself was good
04 October 2024
Filled in the on line check in form the day before, Was also called up the day before, after filling in form to ask If I was still dropping car off and what time. I said I had a question about what my car needs, they said to ask when dropping off.
04 October 2024
Best experience
03 October 2024
MOT passed without issue, the customer service employee who I checked in with came over with the print-out when it was done and went through the main points with me which was a nice gesture.
02 October 2024
Julie kept us informed and said 1 tyre was in stock and she would get fitted as soon as possible but might take a little while as other customers were being dealt with
02 October 2024
Hollis was friendly , informative and helpful throughout the whole recall process. She kept me up to date via email and phone with any additional issues that were found and any way they could help . Front desk were happy and friendly too
02 October 2024
N/A
02 October 2024
everything done was completely satisfactory.
02 October 2024
Overall I was very satisfied and should be 5 stars was it not for the fact that my rear seats were very wet when I got into my car, which showed that the windows had been left open during the service/cleaning when it was parked.
02 October 2024
For the reasons above, there were so many mistakes and oversights on my car's repair work. The only saving grace is that I was not left without a car, the team did put me in a replacement car and they did rectify the work that was outstanding.
02 October 2024
Yes, very good Nick was keeping me informed all the time
01 October 2024
Friendly, informative
01 October 2024
Managed to resolve issues. Servicing was pricier than usual and unclear why car has recurrent PPF issue (this time filter has been changed). My car is only 3.5 years old and has had 3 regen. This is highly unusual for a petrol car with my usage
01 October 2024
Easy and was able to wait and work
01 October 2024
Seals are like new now
30 September 2024
The lady service agent was friendly, capable and knowledgeable she handled the whole transaction very well.
30 September 2024
Job done with no hassle
30 September 2024
confortaible
30 September 2024
Communications absolutely terrible. Felt blackmailed over the service actions. Cosmetic damage to car that we were told would be rectified, and then no-one ever got in touch, despite chasing multiple times.
30 September 2024
very professionall
30 September 2024
Excellent
30 September 2024
Kept upto date regularly by Verona who was very helpful and personable during our phone calls and in person
29 September 2024
Price and service excellent
29 September 2024
Even though unable to find the issue, did some preventative work anyway
29 September 2024
Informed about progress
28 September 2024
Good service
28 September 2024
No issues
27 September 2024
Everything that I required at this latest visit was achieved and had no issues with both the car or the service team.
27 September 2024
helpful staff
27 September 2024
Repair work and mot fine but front wheels have been marked across both front alloys when new tyres were changed. Flagged by email to service dept but no response. Obviously not happy about this.
25 September 2024
Looked after as I always am there. Great service
25 September 2024
Work completed well.
25 September 2024
Verona was great
24 September 2024
George was very helpful and concise with his information - gave many good reasons to download BMW app and provided great info on my car and helped future planning for my next choice.
23 September 2024
From start to finish the vehicle service and/or repair process has been excellent and for the quality received the value for money has been brilliant. I'm hoping none of this will change!
23 September 2024
I can have confidence that my investment is in good hands. The video was also very good
22 September 2024
I couldn't give a five, i was told there is wear in the steering and may need a new rack on my next visit. So i asked for a quote to be sent, sadly I'm still waiting.
22 September 2024
Honest and straight to the point, advisories and costings were clear.
22 September 2024
Reception staff are brilliant and helpful and friendly Service staff were also quick friendly and helpful
22 September 2024
Very good service was provided.
22 September 2024
BMW gave me the confidence that my car had been expertly serviced
22 September 2024
The most recent visit was 3/3 for the same issue. Unfortunately in the first two instances service fell short. However once I engaged Tom the service manager my issue was resolved promptly which has in part restored my faith. Special thanks to Fraser
22 September 2024
As above comments. Really let down by the service which is meant to be considered a
22 September 2024
As above requested check had not been carried out which meant further adjustment required prior to Mor retest
21 September 2024
Varena is the best
21 September 2024
As above
21 September 2024
Helpful and informed
21 September 2024
Assigned a service member point of contact that kept me updated throughout. Good technical knowledge and reasurance that problems resloved
21 September 2024
From start to finish the experience was professionally handled
21 September 2024
Almost every service experience I had was pretty good. Everything is better than I expected. The service representative kept me up to date, the waiting room was spotless, and the coffees was amazing.
21 September 2024
We had a small issue with a newly purchased 300e that came from Sytner in Swansea. Despite Warwick not being the centre that sold us the car, we very much felt valued from the word go.
20 September 2024
You collected and brought back my car which is a great help for me
19 September 2024
Service was helpful
19 September 2024
Work completed. Very friendly and welcoming staff. Couldn't be happier!
19 September 2024
I have recently done some works witj BMW Sytner Warwick and the agent that I dealt with was beyond amazing. Made me feel happy to spend all those money there. When I'll change my car, I'll look for her again. Thank you.
19 September 2024
The service provided met customer requirements
19 September 2024
I only did not give 5 stars because after fitting a new tyre the tyre pressure warning system was not reset which made me question whether I still had a problem or not!
18 September 2024
See above
18 September 2024
As always, BMW provided excellent customer service for my cars MOT recently. I feel confident that any work done to my car is excellent and it gives me peace of mind.
18 September 2024
You can see they respect the brand by being profesional
18 September 2024
Reasonably priced. Brake fluid service - took 3.5 hours despite having a scheduled appointment while I waited. Car wasn't even taken into workshop for at least an hour.
18 September 2024
I'm regularly there to drop/collect cars for having recalls, Becky (service) is always a pleasure to deal with as are the women on reception
18 September 2024
Welcome was good, Service agent was good, and hospitality was good whilst waiting for car.
17 September 2024
Pretty good experience all round really
16 September 2024
Nick made a lot of effort to keep me informed and help out with a courtesy car.
16 September 2024
Quick and efficient snd I trust them
16 September 2024
This was initially a Safety Recall for the EGC. However, l was thankful for the service check which alerted the desperate need for 3 new tyres.
15 September 2024
Nick was good
15 September 2024
Great service, fast and efficient staff, very polite.
15 September 2024
I was treated with respect and kindness and the car wash was done properly.
14 September 2024
One of the wing mirror caps was replaced but had expected both to be as the passenger side was also showing signs that the carbon was delaminating. I will bring it in again if this gets worse but would have been more sensible to do both
14 September 2024
Very helpful
14 September 2024
Car ready at requested time, good customer service from Verona. Good to get video to confirm all ok with the car. Nice to have a clean car.
14 September 2024
Dealt with Hollis & George in the service department at Warwick who were great.
14 September 2024
Hassle free experience.
14 September 2024
Good service; my car needed a part which wasn't in stock, but they got the part and got me back on the road promptly. As a driving instructor this is obviously very important
12 September 2024
I arrived on a breakdown truck and a new tyre had to be ordered in, you provided me with a desk to work from, regularly offered me hot drinks and even brought me lunch. I am very grateful and the staff were all extremely attentive - thank you
11 September 2024
very good
11 September 2024
I was looked after well, it didn't take long, the car came back in plenty of time. Charlotte was very nice. My son likes your Biscoff biscuits. So that's a bonus!
11 September 2024
Car was returned within expected timescale, with full details of works undertaken and findings
11 September 2024
Very satisfied friendly staff
11 September 2024
The two services I have had carried out on my vehicle have been done quickly and the whole process has been smooth.
10 September 2024
Unexpected discount
10 September 2024
Made to feel valued and welcome from the start, by Charlotte on Reception and Ryan I think it was on Service Department.
10 September 2024
Because I was completely satisfied
10 September 2024
Good service from the team, easy drop off without having to wait to book in.
09 September 2024
Friendly, professional, efficient
09 September 2024
Car taken for egr recall, which wad booked in promptly. I also requested an oil service and benefitted from £100 voucher fir inconvenience if recall. The young man inbtge service dept in collection was very helpfull
09 September 2024
Good customer service, pleasant atmosphere
09 September 2024
Raised a concern related to one of the problems reported and investigated, but no response back.
09 September 2024
Sytner did exactly what they said they would.
07 September 2024
Kept regularly informed and updated as to software update progress
07 September 2024
I was pushed for time on the day and the service team managed to get my car sorted before the time I need the car back. The video from the technician was very clear.
07 September 2024
When every I ring they help you
07 September 2024
I have bought and had many of my 13 BMW's that I have owned serviced here. It is a competent garage.
07 September 2024
Efficient and friendly
06 September 2024
No problems, car cleaned inside and out free of charge. They even dressed the tyres.
06 September 2024
Good communication and car was presented cleanly at the end of the day
06 September 2024
The issue on the parking sensor was dealt with efficiently and economically - fronted again by Charlotte .
06 September 2024
Excellent customer environment whilst waiting for service to complete
05 September 2024
Very good service
04 September 2024
Great service
04 September 2024
The work was carried out promptly and all the service team made us feel welcome
03 September 2024
Once my car was dropped off, the service provided by Sytner Warwick was excellent.
02 September 2024
Excellent job !
02 September 2024
Service advisor very good
01 September 2024
Communication very good in this dealership
31 August 2024
Excellent service and communication throughout
30 August 2024
Process was very smooth. The only other thing which would've been nice as if the plastic moulding on the car on the wing front wing could've been glued back on but that was not possible.
30 August 2024
Initially I had issues with my car initially and had to bring it back to Sytner Warwick. But once I had Hollis as the service advisor she ensured it was done correctly.
29 August 2024
Because By and large I am very satisfied
29 August 2024
Service work and wheel balancing all done.
29 August 2024
Good service staff, good video showing health check, attentive and professional
29 August 2024
As previous, great customer service. Made to feel welcome and all questions answered
28 August 2024
Zac in Service was very helpful and kept me informed
27 August 2024
All good...everyone I spoke to at the centre from reception through service and sales were very friendly and the work on my car was completed in a timely fashion.
27 August 2024
Excellent customer service by Becky and all members of staff on reception. Fabulous showroom, great range of seating and working options, (coffee could be stronger and hotter) but only a minor complaint. Great variety of cars to view.
26 August 2024
Again good service
26 August 2024
good communication, work done in timely manor, ar cleaned
26 August 2024
professional
26 August 2024
Amazing customer service.
26 August 2024
I was kept waiting for over 15 minutes, both when taking in my car and also when collecting it. The dealer did not appear to be busy with other customers and I felt ignored. I completed a survey after my visit and have not yet received a reply.
26 August 2024
Service manager dealt with me in a couteous and efficient manner. Waiting facilies are excellent.
26 August 2024
Front car drop of to collection, very professional and prompt !
25 August 2024
Charlotte was very competent , polite and helpful. She explained everything really well. She is a credit to Sytner and BMW
25 August 2024
Everything done on time.I had booked a while you wait service.
25 August 2024
A great experience. Made to feel welcome and a valued customer
25 August 2024
Reasonable cost
24 August 2024
Polite reception and representative.
24 August 2024
Great communication and service
24 August 2024
No problems at all
24 August 2024
Helpful
24 August 2024
Easy to book. Quick and helpful. Especially liked the brief video
23 August 2024
Fast response to my issue
23 August 2024
4 star instead of 5 purely based on the cost
23 August 2024
Efficient and proactive communication. Work completed to a high standard
22 August 2024
Going back for regular service and MOT ,always well looked after,no need for any changes
21 August 2024
Yes everything was all good on arrival and pick up and informed of the option to top up oil and how much it would cost extra
21 August 2024
Because we were kept informed all the time
21 August 2024
Courteous and efficient. Helped me out enormously.
21 August 2024
Charlotte was great at understanding needs dropped on her last minute and got technicians to do and kept me informed and explained on handover.
20 August 2024
Becky looked after my requirements on this occasion without any issues
20 August 2024
Excellent team, facilities and ambience. Warranty service was carried out with good attention to detail to meet my concerns
20 August 2024
See answer 1
20 August 2024
The car was ready in the agreed time frame, the vehicle was washed & cleaned & ready to drive a way on collection.
19 August 2024
Great personalised service, very smooth, on time, high quality job done on my car
19 August 2024
pain free
19 August 2024
I have dealt with Warwick with other cars I have had but I had reservations since the Sytner take over, but everything was as before
19 August 2024
It all went well and the car was cleaned at the end.
19 August 2024
All good
19 August 2024
Expensive
19 August 2024
Obvious
19 August 2024
The service experience was fine and the staff were friendly and helpful.
18 August 2024
See above
18 August 2024
Everything done to my satisfaction
18 August 2024
Professional uncomplicated service
18 August 2024
All done properly and on time
17 August 2024
Excellent staff
17 August 2024
After speaking about the issue, you listened and solved the issue fairly which was great.
17 August 2024
Car was given a perfect bill of health after the service and mot abd was thoroughly cleaned afterwards
16 August 2024
Serviced on time. Sent video. Gave notice of tyre wear
14 August 2024
Excellent staff. Never a problem
14 August 2024
Great service from reception and Zac
14 August 2024
Good initial contact and reminder
13 August 2024
Everything was excellent
13 August 2024
Charlotte provided excellent service and went the extra mile to ensure that.
13 August 2024
The reason for my high score is based on the commendable high level of customer service provided by Becky Tester (Sytner BMW Warwick). She is a great communicator and customer focused. Well done Becky!!!
12 August 2024
A totally faultless experience. Everything was thoroughly explained. Great attention to detail.
12 August 2024
The BMW employee re-looked at my service request and informed me of what needed to be checked
11 August 2024
The not and service took longer than forecast. No idea why and no explanation. But I did receive an apology.
10 August 2024
have been very pleased with the service staff and technicians and feel completely satisfied that my car has been in the most professional hands .
09 August 2024
Thorough feedback on issues
09 August 2024
Great service
07 August 2024
5 stars was given as all the staff were most helpfull from the start of my visit, the sevice advisor that dealt with me was very professional and kept me informed on the progress of my vehical. It was nice to see the health check video on my phone.
07 August 2024
Friendly, efficient and kept well informed throughout the process.
07 August 2024
No nonsense service.
07 August 2024
Got of paperwork following service
06 August 2024
We were very satisfied
06 August 2024
They fixed the issue with my car. The staff were friendly, polite, and informative.
06 August 2024
Excellent service completed within the timescale
05 August 2024
Great service
05 August 2024
Having used Rybrook for many years, when Sytner initially took over we were disappointed with the service. However, we continued to use the centre, and have found it has improved greatly.
05 August 2024
Great service
05 August 2024
we have always received great customer service from the dealer, Rybrook now Sytner for 10+ years and many cars
04 August 2024
Sytners at Warwick we're excellent but I never want to deal with their centralised booking service ever again.
03 August 2024
The whole experience was lovely, from walking in and being offered a Cup of Tea to dealing with friendly staff.
03 August 2024
Service done well and to a high standard
03 August 2024
Usual good service with no problems.
03 August 2024
Quick Informative
22 October 2024
Brilliant communication throughout from ordering the car to delivery, Dan was so helpful and communicative with every step.