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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
451 ratings and 241 comments received in the last 90 days.
04 July 2025
Very attentive and professional.
03 July 2025
Delivered on the day stated Helpful sales team
03 July 2025
Very relaxed no pressure and very knowledgable s
02 July 2025
As I said it was all due to Dan Williams being so helpful and he made the purchase very easy.
02 July 2025
Tom was very professional and polite to answer any questions we asked and was very respectful and knowledgeable
01 July 2025
Everything went smoothly and I received my new car ahead of the original schedule.
01 July 2025
I only had to ask someone and help/advice was provided
28 June 2025
Very smooth easy and quick process, handled everything professionally and was accommodating to my schedule
21 June 2025
Completely satisfied. Everything was explained all questions answered.
19 June 2025
First class service from all involved.
15 June 2025
Everything was made clear
15 June 2025
The team are very welcoming and approachable. Great customer service including after sales.
10 June 2025
Hand over was quick and efficient, having prepared most of the paperwork in advance. Was pleasantly surprised by the reveal 'show' as was not expecting this!
10 June 2025
Everything we nt according to plan
09 June 2025
Superb service and convenience
08 June 2025
Everyone at the dealership was perfect to deal with.
05 June 2025
Jaz and Adam particularly helpful during pick up
03 June 2025
I was charged £50 for petrol and received less than half a tank. This was resolved when I returned.
03 June 2025
Max & Jaz
01 June 2025
Dan is so good to work with
28 May 2025
Same as first answer
14 May 2025
Max is was absolutely brilliant ! An absolute asset to your business . I would have taken ages to make a decision if it was not for him ! Hopefully he will be there to do our next car
10 May 2025
Experience very good definitely be buying another BMW
04 May 2025
Again, cannot fault Dan and his team during the purchase of the new car.
03 May 2025
No complaints at all.
03 May 2025
Made to feel special and a valued customer. Paul again couldn't have done enough for us and even involved the whole family. Nothing was too much effort and made the experience even easier to hand over my money. My second car from Paul in 3 months.
03 May 2025
Sytner BMW Warwick are excellent. Really easy to deal with. Communications excellent. Staff really good.
29 April 2025
Because I was completely satisfied! Such a contrast from Jaguar and Mercedes.
28 April 2025
Your staff are always welcoming & the coffee is good.
28 April 2025
Professional, attentive and kind beyond words.
23 April 2025
All relevant documents were prepared and ready for signing and vehicle was superbly prepared. Handover was excellent and Operating System 9 was simply explained.
13 July 2025
George was great. Really good communication. Not a simple scenario and I felt very well looked after.
13 July 2025
Please see above response, with a special thanks to Hollis.
13 July 2025
Very polite and professional.
12 July 2025
The service is always first class!
11 July 2025
I was given exactly what I needed by helpful polite people
11 July 2025
Very communicative and delivered as expected
11 July 2025
The air con service really improved the comfort of the car.
10 July 2025
No concerns
10 July 2025
Technician I initially spoke to was very helpful
09 July 2025
Attentive and helpful
09 July 2025
Same answer as above. Plus the lady at reception is attentive, friendly and very helpful
09 July 2025
Very satisfied, everything was easy to arrange and friendly customer service
09 July 2025
No problems
08 July 2025
Very good at Warwick BMW.
08 July 2025
Communication, greeting, pre info, post info- all top notch!
08 July 2025
A smooth sale from the test drive to hand over and when an issue occurred it was dealt with immediately and efficiently by an excellent team.
08 July 2025
Above answer again ??????
08 July 2025
Timely communications and couldn't have been more helpful.
07 July 2025
Well looked after.
07 July 2025
Excellent repair finish
07 July 2025
Really friendly staff, knowledgeable and create a relaxed environment.
07 July 2025
As above - Sytner Warwick direct were great
07 July 2025
Friendly staff great updates
06 July 2025
Getting better
05 July 2025
As above
05 July 2025
Grace dealt with the service well but overall I won't come back to sytner Warwick or any other bmw
05 July 2025
Loss of 1 star as you no longer offer the collect service for local customers. For major service £600+ this should be an option even if with small charge
04 July 2025
Completely satisfied
04 July 2025
First class service, care and attention
04 July 2025
Completely Satisfied.
03 July 2025
Zack Ryder did a fabulous job. I was waiting while my car was being serviced and he went over an above to keep me up to date with progress.
03 July 2025
As above
01 July 2025
.
01 July 2025
All good, people gave advice and the MOT and subsequent repairs done very promptly
30 June 2025
The service and MOT was satisfactory
29 June 2025
The communication with Zak was excellent he kept me upto date with my cars progress
27 June 2025
Service fine albiet not cheap. However car wasn't washed as promised and I'm still awaiting an email regarding booking in to test a couple of items that were not solved during the service.
26 June 2025
The used car deal was good
26 June 2025
Very helpful, friendly and efficient.
25 June 2025
As above
25 June 2025
Can't fault the process
24 June 2025
Attention to detail Zach Ryder gave went over the whole car and told me what they did and if I needed anything else much appreciated !!!
24 June 2025
Great service
23 June 2025
It was excellent
23 June 2025
Missed 1 tire issue
21 June 2025
Zak made the process easy from beginning to end
21 June 2025
Tricky works required sensitive customer care. This was handled extremely well by staff at Sytner
20 June 2025
Courteous and efficient
20 June 2025
Disappointed but not surprised, my car stop / start feature cut out 156 times on a 30 mile trip into Birmingham city centre on Thursday. Great driving experience. Nothing was said about the add blue issue.
20 June 2025
Well looked after
19 June 2025
Look after customer.
19 June 2025
The video showing around my car was clear and concise. The reading of tyre depth values and brake pad values is super helpful
19 June 2025
Very helpful, Grace was really great and informative about the service and investigation into the technical problem
19 June 2025
First class experience with most helpful and attentive assistance from your representative, Zak.
18 June 2025
All issues explained. Delivered to expected time and assslisted with late pick up
17 June 2025
Charlotte couldn't have done more. Very professional and polite.
16 June 2025
The staff were very welcoming and helpful
16 June 2025
It was completely fine.
16 June 2025
Excellent service
16 June 2025
Service is always to a high standard and Sytner staff are very friendly and obliging.
14 June 2025
Car seems to be very happy now it's been serviced
13 June 2025
We asked that the car was not to be washed and unfortunately it got washed not the end of the world but people need to listen to instructions
13 June 2025
Dan especially helpful and accommodating
12 June 2025
Really good customer service from Hollis Cockerill.
12 June 2025
Good
12 June 2025
Overall good standard of service one would expect from a BMW centre.
11 June 2025
When ever I go there I am always impressed by the level of service you get from the staff. They always let you know what they have done to the vehicle buy video and let you know when it is ready to pick it up
11 June 2025
Great
11 June 2025
George and rest of staff very efficient, well informed and lovely manner. Overall a great service
10 June 2025
Hollis always makes my visits pleasurable.
10 June 2025
I am always completely satisfied after my visits to Sytner Warwick.
10 June 2025
Professional ,courteous and efficient service
10 June 2025
No surprises, car health check video and car washed
10 June 2025
Professional service and kept informed of vehicle inspection
10 June 2025
Completed without fuss
09 June 2025
As above
09 June 2025
I have always been very happy with the service received at Sytner, Warwick, but this time was so disappointing that I will not be going there again.
09 June 2025
Hopefully my car is now in excellent condition
08 June 2025
Hollis was absolutely amazing, kept me up to date and made me feel confident that she and the workshop knew the best for my vehicle
08 June 2025
Satisfied with service provided, did a great job ??
08 June 2025
Overall happy with the service experience and the service advisor
07 June 2025
The problem I brought in was corrected.
07 June 2025
Five stars for Dan at Sytner Warwick, minus one for the phone booking.
07 June 2025
Ease of booking. Pleasant experience all round.
06 June 2025
Good all round
05 June 2025
I am satisfied as the work carried out was completed in good time, although there was a slight delay and wrong information relayed, the fault was fixed.
04 June 2025
Very friendly and regular updates on work
04 June 2025
Very friendly - drink on arrival after greeting at the door. Calm, peaceful place to wait.
04 June 2025
Excellent service
04 June 2025
Superb service, all staff very pleasant and polite.
03 June 2025
Service advisor extremely approachable Hollis Cockerell leamington
03 June 2025
Zak was professional and knowledgeable and nothing was too much trouble for him
03 June 2025
Nick was a legend
03 June 2025
The bumper came in for repair. Totally very happy with the result. Asked whether i wanted a complimentary car clean. I did tick the box. To my suprise they vacuumed the footwell but omitted the boot. I suppose the vac bag was full.
03 June 2025
For the reasons given above
02 June 2025
Verona welcomed me and explained the plans for the car, and answered any questions I had. Great communication throughout the process from drop off to pick up
02 June 2025
The car was serviced in reasonable time. Advisory issues were explained. Any questions I raised were dealt with.
01 June 2025
Communication, helpfulness was great.
01 June 2025
Friendly, professional and polite as well as knowledgeable.
01 June 2025
Got the job done.
01 June 2025
As mentioned the unexpected charge (albeit that it was removed when i complained).
31 May 2025
Grace was really helpful and attentive
31 May 2025
Same reasons as above
31 May 2025
Very satisfied
30 May 2025
Good efficient friendly staff
30 May 2025
Always great service.Zac on the service desk was brilliant. He kept me informed of what was happening and followed up after a few days to check all was well.
30 May 2025
Very good
29 May 2025
communication
29 May 2025
As above
28 May 2025
I was satisfied
28 May 2025
Hollis Cockerill the Service Manager was first class throughout and an absolute credit to the dealership. I appreciate the video surveys too.
28 May 2025
All work completed and car received like new
26 May 2025
Same as above. Plus videos of checks being done on vehicle is really validating. Thank you
26 May 2025
I liked receiving the video and the car had been washed and valeted to a very high standard.
26 May 2025
Very professional and speedy service
26 May 2025
a little slow and over the 2 hr waiting time slot
24 May 2025
Nothing to fault
24 May 2025
Quick & efficient service
24 May 2025
Quick & easy
24 May 2025
All problems I had on my car got fixed
24 May 2025
Fully satisfied
23 May 2025
Quick and easy
22 May 2025
Did what I needed
22 May 2025
Job's done well.
22 May 2025
Initial booking issue was resolved and Service Advisor went above and beyond to ensure I was happy
21 May 2025
Great service as always. I received a video "Vehicle Health Check" from the service personnel which was very useful. Service and MOT carried out within the time quoted and arrived back at the garage to a beautifully cleaned car. Thank you.
21 May 2025
No issues
21 May 2025
Straight forward
21 May 2025
No issues.
21 May 2025
Polite staff, helpful and knowledgeable service staff
21 May 2025
Great service and communicated with me at every step
21 May 2025
Service and mot carried out satisfactorily while we waited. Did discover dash cam had not been reconnected after thinking it was faulty! Minor oversight.
21 May 2025
Very satisfied with the service
20 May 2025
Everyone especially Hollie in service were fantastic.
20 May 2025
Advisor: Zach Ryder was a very helpful friendly courteous young man!!
20 May 2025
My service experience was as per my first comment about the level of attention l got from Grace at Warwick.
20 May 2025
Nick was very friendly, informative & attentive
20 May 2025
Vehicle check and level of service required was very pleasing
20 May 2025
I had an excellent experience thanks to the outstanding customer service provided by Nick Harrington. He was incredibly attentive throughout the entire process and made sure to keep me informed every step of the way. It's rare to find someone so dedi
19 May 2025
Completely satisfied always kept informed
19 May 2025
as above
18 May 2025
Excellent updates
17 May 2025
Car had a complimentary valet but the inside was not vacuumed.
17 May 2025
I recently visited BMW for a service appointment, and I wanted to share my outstanding experience. My service advisor, Hollis, was absolutely exceptional. Everything about the process was smooth, fast, and professional.
16 May 2025
The process was so easy
16 May 2025
Completely dissatisfied
15 May 2025
Very friendly staff. Lovely showroom. Ride on toy for my child was good. Far too slow though. There nearly THREE hours for a brake fluid change and MOT that has been booked in for a specific time
14 May 2025
Very satisfied with experience that's why The score is 10
14 May 2025
Nothing to complain about
14 May 2025
Pricey but very good
13 May 2025
Did exactly what was needed and let us know about future work
13 May 2025
Just being honest yes Very Good at your departments
12 May 2025
excellent service
12 May 2025
Damaged car
12 May 2025
I would give Tom and Zak 6 stars if I could ???????????? on their effort to get me back on the road quickly and arranging parts over the bank holiday
12 May 2025
Very professional
09 May 2025
job completed as required
09 May 2025
Verona was great. Fast and efficient in comms. CitNow video within 30mins of dropping my car off gave me huge confidence.
09 May 2025
Professional and made me feel comfortable and that my car was in the hands of professionals.
09 May 2025
Can say anything bad about him, he was amazing
08 May 2025
Everything I needed doing was done.
07 May 2025
I ended up paying for parts and brake fluid change to be informed that my car then needed nearly another £1200 of work and shouldn't be driven home . Effectively a waste of money for me.
07 May 2025
As above. Courteous and friendly friendly front of house and the engineers know their stuff.
07 May 2025
Work carried out was agreed and completed promptly and met expectations
07 May 2025
as above
07 May 2025
Same as first answer
07 May 2025
Although the action taken did not resolve the problem, the team are happily looking at the issue again and doing their best to resolve. I'm happy.
07 May 2025
All good but wash could have been better had to do windows myself
07 May 2025
Customers advisor handled service very poorly (Veroma)
07 May 2025
good communication
05 May 2025
See above. Zak was excellent in every way, particularly in explaining the different remedy to the issue at this third attempt.
04 May 2025
Everything went to plan.
03 May 2025
I was able to take my car in at very short notice and wait for the diagnosis. The service advisor (Grace) was exceptional in her professionalism
03 May 2025
Zak has been brilliant and kept me updated throughout.
02 May 2025
George was very helpful and was available to help me diagnose an unrelated issue a few days after my MoT and service.
02 May 2025
All the stuff are so friendly and helpful Very happy with my clutch done
01 May 2025
Good service
30 April 2025
very good customer service, friendly and welcoming and good waiting facilities etc. However the main reason for bringing the vehicle in was for an airbag replacement recall, however this was not done on the first visit. So I had to make a 2nd visit.
30 April 2025
Very considerate and helpfull staff,thank you
30 April 2025
I was very impressed with George Psomadakis who could not have been more helpful.
30 April 2025
Grace, the advisor who dealt with my service and subsequent work, was really accommodating and managed to sort my car out on time which I really appreciated. This was far better than previous experiences I've had at Sytner Warwick.
30 April 2025
Whilst I was really pleased with the service, I was disappointed with the free wash and vac service - fully appreciate and understand that it is a complimentary service but it wasn't done very well and I would have rather paid for it to be done well.
29 April 2025
Good
29 April 2025
Lovely staff felt very well looked after!
28 April 2025
All areas of customer service was great
28 April 2025
Excellent service great communication very quick to get my car ready
28 April 2025
See above
28 April 2025
Great service from start to finish
28 April 2025
Kept me informed and did a top job
27 April 2025
Service carried out without any drama and the tyre issue was resolved quickly.
25 April 2025
Quality of service carried out and video
25 April 2025
I was extremely satisfied with the service. After dropping the car, I was kept informed about the work to be completed and also kept up to date while the car was in the workshop. As highlighted above, the issue was resolved successfully.
24 April 2025
Was kept well informed and everything explained clearly
24 April 2025
Obviously they are checking the car ?? give me the advice.
24 April 2025
No problems.
24 April 2025
Very happy with Sytner Warwick
24 April 2025
Service was carried out quickly and efficiently.
24 April 2025
Everything went as expected.
24 April 2025
Verona was courteous and Professional, answering any questions i had.
23 April 2025
Had no record on system of appointment. Very professional thereafter Labour costs incredibly expensive for replacement wing mirror
23 April 2025
All topics resolved.
23 April 2025
Excellent customer service
23 April 2025
Quick and efficient
23 April 2025
On time. Thorough.
23 April 2025
Service process was good and smooth. Booking process and courtesy car reservation all fine. When I brought the car in I was looked after well by Hollis who was great to work with and kept me up to date when the car was ready. She was brilliant.
23 April 2025
Smooth, informative, friendly
23 April 2025
Excellent service George keep me updated as I was there for a few hours this I knew before hand
23 April 2025
Very helpful service contact and keep me updated as it was a waiting appointment.
20 April 2025
All good
11 July 2025
Staff very polite and knowledgable