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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
533 ratings and 342 comments received in the last 90 days.
01 September 2026
everything was handled professionally , excellent customer service
24 August 2026
I had a number of options in mind when I first contacted BMW Warwick, and I am very happy with the final outcome of the purchase process. The staff I dealt with were helpful and professional in our discussions.
15 August 2026
Excellent service from everyone involved.
11 August 2026
Great to deal with over the phone sorting the deal out Even better in person on handover Best service I've had from a BMW main dealer. Was definitely worth the travelling to them
11 August 2026
Everyone was friendly and helpful and couldn't do enough for us.
11 August 2026
Superb attention to my needs and requirements. Sales person had full knowledge of the BMW product and conducted business very efficiently.
10 August 2026
Customer service was excellent from all staff, Sean in particular was fantastic. The environment was calm and was made to feel comfortable and relaxed.
08 August 2026
It was really quick and efficient. All the staff were friendly and helpful. Just a minor thing is that not everyone might appreciate the whole unveiling the car thing. If you don't really like a fuss it's a bit excessive.
07 August 2026
Deep Mann and Frankie Weston went above and beyond from my enquiry to collection. All very fast, friendly & professional. Made my first car buying experience unforgettable.
04 August 2026
They catered for all my needs. Staff were very knowledgeable & very friendly. In particular Paolo & Ben. At no point did I feel under any pressure to commit to a sale.
01 August 2026
Knowledgeable, friendly staff. My husband had seen a car on the website that said it was in Warwick. It wasn't but Sean went out of his way to find the car we had seen.
01 August 2026
Firstly the Centre was easy to find, spacious and clean with plenty of vehicles to view. Greeted politely by the receptionist in the showroom. I was looked after by Ben throughout who was fantastic and also by Frankie who helped with the finances.
01 August 2026
Ben and Paolo provided an outstanding level of service throughout the entire sales process. They were professional, knowledgeable; they explained our options clearly, were transparent and the whole experience was joyful from beginning to end.
29 July 2026
It was very smooth Sailing from enquiry to collection , nothing was to much trouble.
28 July 2026
Everything smooth and to plan. Great people handling my purchase.
27 July 2026
straight forward deal
26 July 2026
Sean and Frankie were excellent throughout the buying process. Good communication and information as needed.
24 July 2026
Have used this dealership for all my six BMWs. I am a returning customer because of the service I receive.
23 July 2026
From beginning to end a friendly,efficient and straightforward process throughout.
14 July 2026
Friendly staff and processes/procedures easy to follow and Ben handled from start to finish and he was great keeping us informed all time to the delivery date
13 July 2026
David was helpful and pleasant at all times and dealt promptly with my queries.
11 July 2026
Sean McDonnell, was excellent as always. Jordan Bloe had to arrange for some remedial polishing of the bodywork to be completed.
09 July 2026
Deep Mann was fantastic and super helpful.
08 July 2026
Lovely air con, coffee, place to make calls and great service from Sean McDonnell.
06 July 2026
Excellent service and customer care. Great deal . Team were excellent, especially Sean.
03 July 2026
The help and assistance I received from Paolo over a number of weeks before deciding which car to buy was excellent. This combined with an excellent handover from Sean has made my overall purchase experience an exceptional one. Thank you so much.
03 July 2026
Sean went above and beyond to help me test, buy, and accelerate the purchasing journey.
01 July 2026
A very enjoyable experience overall with great service from David Connolly and the team
30 June 2026
Helpful salesman (Ben).
28 June 2026
Fantastic customer service (Sean)
28 June 2026
Fantastic service, I was kept upto date with every change throughout the process and was made to feel well looked after whenever visiting site.
28 June 2026
David Connolly has been attentive and delightful all through the process. He has been supportive answering all our questions with patience. Frankie also helped make the admin seamless.
27 June 2026
very helpful
27 June 2026
It was a really easy process from the second we looked at the car to purchasing it
26 June 2026
Made the process quick and easy, staff were very helpful and answered all my questions.
23 June 2026
We were dealt with by a very professional and affable salesman, Ben Wakeling, who listened to our wants and needs within our budget. He then showed us the car he thought would suit us and explained its features.
14 June 2026
Very helpful, knowledgeable & made the process very easy.
13 June 2026
Help was offered by two other sales people while I was waiting for a test drive. Really pleased as I'm usually ignored at other brand garages as a woman on my own. Paulo and Ben were great, no issues at all and patiently explained everything
04 September 2026
I tried to phone the garage directly , and went through a central call centre. Overall pretty impersonal, having been a client of that particular garage for more than 25 years
04 September 2026
Although unexpected required a new clutch, explanation given as to reason new clutch required time lines almost met, still found cost excessive. However all staff helpful and informative. Reason for 4 stars is the costs involved. No further comment
04 September 2026
I have an ongoing issue with the dealership which have still not been resolved.
03 September 2026
Good service and experience
03 September 2026
Good service all round
03 September 2026
One tire was damaged but I had to change both, as there was no stock. I was told the wiper failed the MOT and later needed replacing, but later was told there was no stock and it was only advisory to change. Wiper is absolutely fine by the way.
03 September 2026
Wish I could ring and talk to someone instead of a robot!
03 September 2026
Please refer to my husbands review on Syntner google reviews for details. A simple battery replacement service was not satisfactory to my or BMW standards. 3 hours and a return to fix Transport mode was very disappointing.
03 September 2026
Very good staff and communication
03 September 2026
I drop and collect my car on time and the cost is exactly same as booked. No extra hidden cost.
03 September 2026
Good service but due to high demand (and perhaps not enough MOT bays), it took a lot longer than it should have.
02 September 2026
Was good service
02 September 2026
My car was supposed to be cleaned and vacuumed and it wasn't
02 September 2026
Helpful and quick
01 September 2026
Great customer service on my appointment. Ebony was vry helpful, friendly and business - like as were the guy who greeted me and ythe ladies on reception. An extremely pleasurable experience thankyou
01 September 2026
Not very easy to phone up and speak to a real person !
31 August 2026
Fixed issue efficientl
30 August 2026
Very efficient and professional service
30 August 2026
An answer will be provided after the car is returned as a functioning automobile.
30 August 2026
I get the impression that there is a strong emphasis on upselling and recommending additional work.
29 August 2026
Booked in for a recall , all sorted and great communication from start to finish.
29 August 2026
Very friendly and helpful staff. The work was done whilst I waited. The reception team and Daniel the service advisor are good ambassadors for the company. A comprehensive advice sheet completed by the mechanic who completed the work was also given.
29 August 2026
The map update went well and so far I am happy with the result. Applying for the update was a bit of a challenge. The incorrect update notifications I received online were irritating. Luckily Cameron was keeping me informed about the status.
28 August 2026
Good service
28 August 2026
Good level of service with refreshments. The progress of work app was not updated during my visit. I also showed interest in a used BMW but the sales man was less than enthusiastic. Missed opportunity?
27 August 2026
Very helpful, sorted my issues out in a timely manner.
27 August 2026
Nick was very kind and helpful. The car was returned cleaned and repaired.
27 August 2026
Nick was very helpful and efficient, as were the service team
27 August 2026
The staff were excellent and I was able to work in the showroom while waiting for the service to complete. Snacks and coffee included.
26 August 2026
All good, as usual :-)
26 August 2026
As always, Hollis is a pleasure to deal with and provides quick responses to any/all queries I have whilst keeping my up to date on progress.
26 August 2026
Good customer experience.
26 August 2026
I cannot recommend Stuart Hudson highly enough. This is now the second BMW I have purchased through Stuart, and once again, the service he provided from start to finish was outstanding. Stuart is incredibly professional, personable and knowledgeable
26 August 2026
Very efficient and dealt with not having a driver available to drive me home by arranging and paying for an Uber.
25 August 2026
Service and Parts replacement done in a timely fashion at an affordable price. Cameron kept me informed of progress. Lovely clean car when collected .
25 August 2026
the personal service by the two service managers involved was excellent there was one defect - I had to call specifically for my paperwork - viz MoT certificate and receipted invoice [ even though I had already paid ]
25 August 2026
Good experience. Great service.
25 August 2026
Good quick service
25 August 2026
Fast efficient service
25 August 2026
Clear explanation of the status of my car and next steps. Thanks also for valeting my car.
24 August 2026
following an error in service the issue has been well resolved
24 August 2026
Good showroom, friendly staff, work completed as promised
24 August 2026
Nick the Service Agent at Warwick BMW was excellent.He contacted us throughout the whole process and kept us in the loop.He couldn't more helpful- just the Customer liaiason we expect from BMW
24 August 2026
I couldn't get an appointment to change or even look at a wheel bearing (that I was then told was dangerous) for nearly 4 weeks. Had to call BMW assist who came out and got me in the next day.
24 August 2026
Didn't have any issues, I was well looked after
24 August 2026
Staff member Hollis was very helpful She could see I had a disability and made me comfortable.
24 August 2026
Good understanding and resolution of the problem
23 August 2026
Accommodated my request in relation to timings for delivery and collection
23 August 2026
Very friendly & efficient staff. Comfortable waiting area with coffee & snacks. Car washed & checked as a bonus.
23 August 2026
Care and quality of service was really satisfied
23 August 2026
Cameron was a pleasure to deal with and made everything simple and organised
22 August 2026
Efficient handling of the MoT and airbag safety check and clear communications throughout the day.
22 August 2026
It would have been 5 but your customer WiFi was down which meant I could not work.
22 August 2026
Booked the car in for a faulty bottom boot lid issue, kept on getting stuck. On that visit in was told it was fixed, checked the car before I left and wasn't, re booked it for a later date as per the assistant the part was in and can be fixed.
22 August 2026
I think the overall service from a personal level and being made to feel extremely looked after, but also the detail given was much appreciated
22 August 2026
A very pleasant experience. Kept updated during service and was ready on time.
21 August 2026
Fast efficient service
20 August 2026
Peace of mind given as I knew my car was serviced by competent staff and every task was being carried out after my approval. Received the car in clean condition with no issues. Office staff were polite and helpful too.
20 August 2026
Friendly, easy service. No faffing around or waiting for too long, just a quality team always looking to help.
20 August 2026
Everyone very pleasant and helpful
20 August 2026
Excellent all round !
20 August 2026
BMW Sytner recently serviced my 320d and I was impressed by the level of service provided. George, who was my contact on the day was very professional and personable, making sure I was well looked after, including offering me a choice of beverages.
20 August 2026
It was thorough and completed quickly. I've dropped a star because i noticed a tail light casing was loose when I returned home, and i surprised it wasnt picked up, particularly since it was washed.
20 August 2026
because I can
20 August 2026
Excellent service as always
20 August 2026
Just excellent service from Cameron
20 August 2026
All went smoothly
20 August 2026
My service rep, Roland, scores is 5/5. Helpful and informative. Service technician scores 1/5. During oil change he disconnected car from phone app., reset the computer to factory, lost all destinations in sat nav boot latch still sticks.
19 August 2026
Team very friendly, things made on the time booked. If needed to wait in the place, the customer always feels welcomed.
19 August 2026
Easy booking in process, kept updated on progress inc video, all covered under EMAC plan.
19 August 2026
Service was not completed, service indicator was not reset meaning I have to make a return visit. Will cost me money and is very inconvenient.
18 August 2026
Good service
18 August 2026
Waited too long Didn't even fill washer bottle got warning light next day Expensive
18 August 2026
Excellent service
18 August 2026
There were no issues at all. My only gripe is when phoning initially often the four options given don't correspond to the need and there is no number to press for reception.
18 August 2026
Friendly and personable staff
18 August 2026
My Advisor was Nick who again provided excellent service. Friendly, polite, knowledgeable, efficient, kept in contact during the day, can only praise the quality of service.
18 August 2026
Always delivers a great customer experience from the greeting to the goodbye
17 August 2026
I was promised a video the service which did not arrive. I asked when picking up the car and was told by the adviser that it would come through later and it didn't. I rang a couple of days later and was told by adviser he would check. Nothing heard s
17 August 2026
Very good service
17 August 2026
Not the level of service I've received on numerous previous visits. Poor communication and misinformation. Mistakes do happen though.
16 August 2026
All ok
16 August 2026
X
16 August 2026
I recently had a failed MOT and was told that brake fluid service was also due. The MOT failed because the vehicle had dangerous and major fault. They proceed with the brake fluid service without checking whether I wanted to repair the car.
16 August 2026
Clear communication and transparent with pricing from start to finish.
15 August 2026
Cameron Shore, was professional and empathetic about each step of this repair.
15 August 2026
Help and advise from Service Manager and staff. Particularly helpful as this new BNW had differences from my previous BMW.
14 August 2026
Happy with the customer service and the people were friendly. But I specifically asked to reattach a parking sensor that had come out due to a partridge collision when I booked my oil change, it's unfortunate the staff said they dont have time.
13 August 2026
Excellent service.
13 August 2026
Very efficient having a recall, vehicle health check and clean of my car
12 August 2026
Quick efficient service with no hidden fees
12 August 2026
The team looked after me very well and accommodated some minor repairs within a tight timeframe
12 August 2026
Friendly, helpful and informative customer service. Work carried efficiently. Good job from the whole team.
12 August 2026
Excellent video of car and explanation of results.
12 August 2026
BMW usually sends video to show vehicle inspection. I did not receive this.
12 August 2026
Very satisfied and great customer care
11 August 2026
Because you solved the problem
11 August 2026
The whole process was made very simple and easy. From introduction by reception to my dealing with the service advisor. My service advisor, Hollis, was absolutely excellent and made the entire experience paramount.
11 August 2026
very satisfied with the service now for a number of years
10 August 2026
All requested elements of the service were carried out and completed very efficiently.
10 August 2026
The service was good without being pushy and they located a brand new car for me at short notice that was a very close match to what would have been the spec if I'd had time to spec it myself.
10 August 2026
Just first class as always, excellent communication and always very help full and professional.
09 August 2026
The team juggled their schedules to support with a quick diagnosis and fault resolution.
09 August 2026
Good customer service. Charlotte was efficient and excellent to deal with.
09 August 2026
Great reception, waiting environment and service team.
09 August 2026
The service was good but the car clean and vacuum wasn't as good as it should have been. The front passenger carpet had not been vacuumed at all.
09 August 2026
Trusted service
09 August 2026
Happy with most aspects except one part of health check. This said wheel alignment was out of tolerance but the figures could not be provided, which was disappointing.
08 August 2026
First class service. Nick was very helpful
08 August 2026
Great service
07 August 2026
Excellent, no fuss car service from polite and professional staff
06 August 2026
Greeted by a real person upon arrival outside of the dealership, again by a real person at the front reception and then again by the service representative. The work was done on time and I was kept updated as to the progress.
06 August 2026
The issue I was concerned about was completely resolved.
06 August 2026
Came in on spec and you sorted my issue
06 August 2026
Good service
04 August 2026
Recognising that my car is twelve years old, an element of flexibility/diplomacy is required and Hollis, my contact, demonstrated such qualities and assistance and more. On Saturday, I again received charm from a lady ( Julie ?) that made the day !
04 August 2026
Nice staff very friendly and helpful The lady on reception is lovely
03 August 2026
The work was done on time and on cost. I was sent a video showing the real time inspection of my car in the workshop. My car was returned in an immaculate condition
03 August 2026
Sadly it was a poor experience Work was not quoted, no call or follow up and had to chase to even hear if the car is ready. Quoted some £1.3k to replace parts, I've got a second opinion from another approved garage who said all parts are fine.
03 August 2026
Nice place to wait, looked after well and car retuned clean Good communication and updates on status
03 August 2026
Almost impossible to speak to a human by telephone
03 August 2026
Staff are always very helpful and welcoming.
02 August 2026
There was no reason not to!
02 August 2026
It was difficult to speak to someone on the telephone to book in to wait for my service. The person who booked me in on the day didn't introduce himself, I had to ask what he wanted me to sign. Not the ususal BMW customer service. Great wash/valet.
02 August 2026
very good
02 August 2026
Ready on time, kept informed, satisfied with the end result.
02 August 2026
Kept me up to date with the work and the video review and phone call feed back was excellent.
01 August 2026
Pointless video. I only want action points and in text - faster more focussed.
01 August 2026
Did everything needed without issues
01 August 2026
All personnel in the service department, first class, and a job well done.
01 August 2026
Very pleasant people to deal with
30 July 2026
The friendly service and speed of resolution.
30 July 2026
The work was done promptly and efficiently
30 July 2026
Everything went smoothly, all questions answered and helpful, friendly staff. I liked being able to book online
30 July 2026
I was kept up to date thoughout the process cannot be faulted
30 July 2026
Liked the honest accurate video of the vehicle health check.
30 July 2026
Brilliant service as usual
29 July 2026
very prompt and efficient service from start to finish.
29 July 2026
There was a recall for my car I tried to contact before and also asked to confirm on the requirements during my recent service visit. Still I don't hear anything from the team
28 July 2026
Usually have to wait a while for Service Agent to be available. I don't see why any of the agents can't deal with a customer.
28 July 2026
Very helpful and very professional
27 July 2026
The car wash was very poor the did not even clean the car and not bee hover car should be ready 5 pm afternoon and they said car will be ready 10 am nex day and i went to collect my car afternoon no phone call no update nothing
27 July 2026
Staff were very accommodating.
26 July 2026
Prompt service kept informed the representative was very helpful
26 July 2026
Actual service was fine. But the online booking was unclear and the phone system was rubbish which was a bit irritating. Also the drop off process in the morning took too long, way longer than needed.
26 July 2026
The entire team were extremely helpful
26 July 2026
The only thing I would add is I am still waiting for an email With prices for works
25 July 2026
Excellent customer service by hollis And the service team
25 July 2026
Excellent service, highly satisfied with the workmanship and care given to my vehicle whilst there
24 July 2026
I arrived early before the appointed time. Reception were on hand to take details almost immediately. After about 5 minutes and a coffee was taken to be introduced to the service rep, Hollis who dealt with my business. Got the car back on time.
23 July 2026
Outstanding customer care from extremely diligent BMW staff, constant updates, efficient repair, car collected cleaned etc
23 July 2026
The service was fast and the communication good. The only thing was that the complimentary cleaning was not done properly (interiors were just given a superficial clean)
23 July 2026
We had the car transported in and were pleasantly surprised by the speed at which it could be looked at and then also fixed
22 July 2026
Everything done to plan. Good communication with reminders pre visit
22 July 2026
The service advisor did a good job. I was left a little frustrated though as I had been advised by two Sytner dealers that the appointment was all day but the work only took 3 hours. Had I known this I would have waited at the showroom.
22 July 2026
All work was carried to my satisfaction on my car but asked for a quote while car was there in garage for some paintwork was not done but otherwise all was good just too long to wait for the vehicle to picked up
22 July 2026
I'm actually quite frustrated. The whole process to have my car booked in was a nightmare. Booking my details on the system not having confirmation members of my family being called instead of me. the whole thing was ridiculous.
22 July 2026
Polie and efficient staff but poor system when trying to contact someone by telephone.
22 July 2026
Very polite and professional staff and a nice customer experience . Airbag recall- airbag wasn't fitted properly and sticking out on one side. Gave it a whack and it snapped into place but should have been spotted.
21 July 2026
Terrible experience from start to finish. The original courtesy car I was provided with was electric. Only to find out it didn't get charged over night and only have 10 miles range. Communication on the completion was none existent and I had to chase
21 July 2026
The MOT service was great. But I had also arranged for the car to be seen in the body shop and receive a quote for some bodywork repairs. I was told I would receive the quote in due course but several weeks later I've not heard anything.
20 July 2026
My car was booked in for an MOT at 10.30am . I arrived at 10.15 am and the agent took my key . After waiting 3 hours , l asked why it was taking so long . He said it was now in the workshop . In all l was kept waiting for 3.75 hours . Disgusting!!!!
20 July 2026
Excellent service, fitted me in quickly and completed the work to a high standard.
20 July 2026
Interaction with service team, works done in time, to a fair price.
20 July 2026
Had to wait over 3hrs for MOT and brake fluid service. It would be useful if someone could have told us how long it would take and then we could have made better use of our time.
19 July 2026
The loan car i was given was electric and was not charged enough to get me home and back. I had to wait 45 minutes before i could set off home. Petty i know but its what i call attention to detail.
18 July 2026
Very satisfied, staff great, video great, very convenient to drop car off
18 July 2026
Notified on the progress of the service at every point.
18 July 2026
Hollis provided excellent customer service
18 July 2026
Terrible comms; difficult to get through to the dealership by phone beforehand & during the time my car was being serviced it was very poor. I wasn't informed the service adviser had gone home, I had to find out from reception my car was ready
17 July 2026
I will be sending in a complaint to explain in further detail as it's so bad that it would take too long to explain here.
17 July 2026
Problem has not been fixed. came back in and problem not fixed i will now be returning for a 3 time and have not been able to drive my car for 2 weeks which has been extremely annoying.
16 July 2026
I have serviced 2 of my cars within 2 months. I was not sent technican video on either. I was told they would be sent the day after on the first one nothing happened. Then went in for second service same again.
15 July 2026
Excellent and timely service and kept me informed throughout the visit
15 July 2026
Overall a good experience
15 July 2026
Good friendly service from Hollis
15 July 2026
The customer liaison representative was beyond courteous and helpful. He was polite, answered all questions and an excellent communicator
15 July 2026
Very happy with the work
14 July 2026
On line booking easy via the app. Check in call the day before. Service done fairly quickly. Staff pleasant and efficient.
14 July 2026
I cant remember the lads name but he was brilliant from start to finish!
13 July 2026
Ease of booking, welcoming arrival and kept informed of progress throughout.
13 July 2026
Good service
13 July 2026
Love the video feedback .Good coffee, comfortable waiting area .
13 July 2026
Process could have been quicker. It took 10mins to get my car key back. Also I was told I needed a service when I didn't.
12 July 2026
Welcomed outside door by nice chap who walked me in and asked me to take a seat, 5 mins wait, had a coffee (good coffee beans better than my work!) Nick the service chap extremely friendly and helpful throughout. Great communication through day.
12 July 2026
Fixed car. Lent me a vehicle Finished at time agreed
12 July 2026
Easy to book, very pleasant environment to wait for the work to be finished which was completed within the stated time.
12 July 2026
Quality
12 July 2026
Generally satisfied but was hoping for a faster turnaround for a brake fluid change and MOT. I waited over 2.75 hours.
12 July 2026
From the moment I arrived, your female receptionist could not have been more helpful - Also Neil who checked my car in was pleasant, knowledgeable and helpful regarding the appointment and service. Great team, great facilities.
12 July 2026
Very satisfied
12 July 2026
Good service.
12 July 2026
Hi to be honest my experience was exactly the opposite of the car. First of all the receptionist was unable to pronounce my name -she said some thing. Some thing. Which is disrespectful The AC Issue I am not sure whether it is fixed or not
10 July 2026
Very good service, efficient communication & even better customer service.
10 July 2026
Once I'd had a call back to book in all was good. When initially calling up I find the set of options are all trying to divert calls which is frustrating when you have a query that you would rather speak to someone about.
10 July 2026
My whole day was messed up because you told me it would be completed by a certain time (2 hours) and then came to me when the car should have been finished to say,
09 July 2026
Main issue was a shocking call system and communications. I'm not sure if I ever encountered anything so bad.
08 July 2026
I was fairly dissatisfied. I went in, booking wasn't on system. I dropped car off end of previous day, but work didnt start till end of next day. When car was finished/returned I noticed I had fresh scratches shifter! 7 miles was also done on my car.
08 July 2026
Videos were sent timeously to me. Hollis at service is very helpful always
08 July 2026
the cost to replace a broken hose was exceptional
08 July 2026
Service work was carried out as arranged, for a competitive fee and completed well within the promised timescale. The service agent (Ronan) was friendly, cheerful and precise.
08 July 2026
After having a service in my car less than a month later my car went into limp mode stating there was a drive train issue. I had to buy a code scanner and discovered that plugs around cylinder 2 had no been correctly connected by your engineers
07 July 2026
I was kept updated with the work being carried out on the car by Nicholas. Also looked after by the staff in reception.
07 July 2026
The stag were very good
07 July 2026
I booked the MOT appointment via the BMW App. But the BMW centre cannot find the appointment. This a known problem to the centre but without and correction. I have to wait 15 minutes for someone to collect my key.
06 July 2026
Flawless
06 July 2026
I would have given a 5 star rating however one of my cars had been left overnight unlocked in your car park with an expensive bicycle inside. The morning I dropped this vehicle off I was informed it would be safe to leave.
06 July 2026
It was for a recall, which is annoying but they were friendly and professional and even washed my car.
05 July 2026
First of all, being able to book direct wth the garage and talk to,the people at the branch instead of giing through some cental operation was a big plus and as a result they knew exactly what I wanted and carried out the work exactly as agreed.
05 July 2026
The centre is lovely, the price of the work isn't so good. Expensive. Everything else was very good. I was well looked after by all your staff.
05 July 2026
Left my bmw with Ronan. Got my sensors replaced. He confirmed the back seat latch was fixed and during the handover the latch was still not working. Disappointing.
04 July 2026
1. Your telephone is not answered. 2. Messages are not returned. 3. I have been back four times for a wheel trim that keeps falling off, you blamed tyre damage but are not able to prove it at all. 4. There is not enough space for me to continue.
04 July 2026
I have been servicing my 2017 BMW X1 at this dealership since 2023, but unfortunately the level of service has declined significantly. It feels like customers are treated differently depending on how much work is being carried out on their vehicle.
03 July 2026
Efficient and thorough
03 July 2026
Fantastic service as always , George my service advisor was brilliant, kept me informed through out the mornng.
03 July 2026
Good service , nice environment and well looked after by Hollis
03 July 2026
What I was advised and what was discussed didn't seem to be followed through at all. No apology from the guy
02 July 2026
Efficient service and helpful staff
02 July 2026
Easy MOT process and clean bill of health given to the car with video evidence. Thanks again Ronan and the gang.
01 July 2026
Efficient and prompt service and really good feedback.
01 July 2026
I felt the person who dealt with me all he wanted to do was up sell, never offered me a drink, I was told when I made the booking it would be an hour and a half as I did not want my car washed, he said 2 and a half hours, then he turned up and handed
01 July 2026
I bought a used car with 2,800 miles. It had x3 buckled alloys. This should have been picked up before it was sold. They were repaired FOC. When fitting new tyres four alloys were damaged. These are now being repaired. Nick in service is great though
01 July 2026
Staff were very friendly and helpful
01 July 2026
Not satisfied with the wash as it spoilt my paint work on my car which I am very annoyed about. Not sure what chemicals they used. When they did my mini service check they normally top up my oil and washer fluid but it seems like it was rushed.
01 July 2026
Always a top Service and Always good to see Video from Mechanic.
01 July 2026
Smooth check in, work done in timely manner. George very helpful
01 July 2026
Car breakdown well handled, repairs took sometime. Courtesy car provided. My BmW iX1 was returned in a good state and so far has performed well.
01 July 2026
kind, helpful, skilled staff
01 July 2026
Excellent facilities and very friendly and accomodating staff
01 July 2026
I was booked in for an air bag replacement which you didn't have. On collection of the car I was told you didn't have one SURELY you knew that when you booked it in? No apology No call back to say when you will have one No customer support at all.
30 June 2026
Extremely friendly, polite and helpful
30 June 2026
Lots of communication, good and honest service done, car cleaned as well which is a nice bonus! Could get me in really quickly and no issues.
30 June 2026
Very satisfied, thank you to Hollis for helping me out
30 June 2026
Technician (Pete?) instantly diagnosed the problem and transformed the car!
29 June 2026
Staff who assisted me were very helpful
29 June 2026
Friendly and polite reception. Work carried out on time and competently. My only gripe is the tech (which, as an old man I hate) now requires me to log in every time I start the car. Infuriating!
29 June 2026
They were prompt, polite and work completed smoothly.
29 June 2026
Everything was on time and as expected
29 June 2026
Everything was great, but my last two services here, I have not received a video of my service when this is supposed to happen?
28 June 2026
Because the service was amazing
28 June 2026
Helpful approach generally to the issues on the vehicle
28 June 2026
Nick who served me was extremely polite and courteous, he explained exactly was my car required and gave me a competitive price to carry out the work . Very happy with the service I experienced.
27 June 2026
Good service and follow up
27 June 2026
My break pads were changed without asking me. When they realised the mistake they tried to upsell us the pads making out they were on the limit. 24 hours later a drivetrain light came on and were given a price of £364.02 when it should of been £231
26 June 2026
Hollis always handled all the problems with professionalism and I can only appreciate that. Thank you
26 June 2026
Service procedure is well and good for me to spot extra issues. However personally, I felt as there is a lack of customer satisfaction and customer care for any unpleasant situations. I mentioned to service advisor or their manager that I'm not happy
25 June 2026
Did not finish the job properly because clips were missing from the wheel arch fairing after reassembly, I have emailed bmw Warwick with a photo and have had no reply
25 June 2026
Excellent service - both efficient and polite
25 June 2026
Excellent & courteous meet & greet at the doorstep by a lovely young lady. As ever the service given by Hollis for the service work was absolutely outstanding.
25 June 2026
Two reasons It is disgraceful that the front driveshaft CV boot is not replaceable on a BMW5 series. Environmentally and financially, this is disastrous. Combined with the other items needed the cost was going to be well over £2500
24 June 2026
Your usual very high standards and the very very level of help. I have to mention Phillip and Hollis at Leamington who were truly magnificent. Thankyou.
24 June 2026
Excellent service, from the greeting outside the front door to providing a desk for me to work at and keeping me informed.
24 June 2026
All good, kept updated on progress and picked up on time with the wash and vacuum
23 June 2026
I was asked to arrive at 8.45 for a 9:00 appointment, which I did. I was advised it would take 2-2.5 hours. A few hours in I was told it would be longer & I would be given a free MOT & car wash. I was there 4 hrs. No call or email as promised.
23 June 2026
Quick and friendly. Very clear about the service I was receiving.
23 June 2026
Because the service was excellent as usual. Although you were going to send on a quote to fit a new rear righthand spring on my wife's car SYT20 because you said it was cracked ! Can you email it to as it's not arrived, thanks, Ray.
22 June 2026
After only purchasing the car a few weeks before I was disappointed the tech pointed out that wheels could do with a refurb.
22 June 2026
Great service, good attention to detail
22 June 2026
Fixed the problem well
22 June 2026
Everything was done on time and the team really liked after me, trying to save me money where they could
21 June 2026
Attentive staff, great showroom, looked after extremely well.
21 June 2026
Started car it started jerking, didn't even get out of the car park and engine light came on. Had to turn round and take car back
21 June 2026
Communication good, staff very polite and helpful.
21 June 2026
As usual always very good and friendly service from both Hollis and the reception desk at Sytner Warwick
21 June 2026
Clear explanation good service was kept informed throughout the process
21 June 2026
The wait for the car was 3 hours. I was expecting nearer 2. Hollis was brilliant, tried her best to keep me informed
20 June 2026
The overall service experience was very disappointing.
20 June 2026
Already submitted my feedback directly via BMW Sytner Warwick website but not yet received a reply.
20 June 2026
Good health check video on car condition, Good communication from Ronan, service advisor. Always polite and always gets answers to your questions.
20 June 2026
Andrew Craddock and Nick Harrington did a very efficient and friendly job for me, 10/10 for them!
20 June 2026
Everything explained when arrived, was kept updated. Car was ready on time.
19 June 2026
Hollis and Sean made everything extremely clear and seamless during the whole process, explained everything clearly, I left the car and within a few hours it was ready and clean. They both deserve pay rises!
18 June 2026
Told the incorrect length of time for service on booking. Had to return as service lights not reset.
18 June 2026
Professional staff and a pleasure to deal with.
18 June 2026
Car and myself both were looked after well.
17 June 2026
Excellent service
17 June 2026
Hollis was very informative an kept me up to date with the vehicles progress, the centre was very clean and all staff were really friendly, thank you Hollis and the team
17 June 2026
Efficient and helpful in keeping us on the progress. Grateful for the explanations and hard work!!
17 June 2026
Very quick turnaround, I got the inspection video about 30 minutes after drop off and the car was ready by midday
16 June 2026
Very efficient, very polite, very informative. Very professional.
16 June 2026
Appalling from start to end. Automated phone system is awful, won't allow speaking directly with a human and can't understand plain English You had no record of our extended warranty, and we spent 2 weeks sorting this out,then told us we must wait l
16 June 2026
Dealt with in a friendly, efficient manner - nothing to improve.
16 June 2026
Despite an initial hiccup, Hollis dealt with everything swiftly and professionally. My car was ready when promised and I received a coffee on both visits which is always very nice.
16 June 2026
Good customer service and prompt response
16 June 2026
Good service and good feedback on condition of car
16 June 2026
I was extremely satisfied with my recent service experience at BMW Warwick. Ronan at Warwick provided exceptional customer service from start to finish. My vehicle required a service, MOT, and wing mirror replacement, and despite the short notice.
16 June 2026
Everybody I dealt with was professional and did an excellent job. Additionally, my booking was brought forward from 12:00 to 09:00 to ensure all the work could be completed.
16 June 2026
Everyone was friendly and dealt with the service quickly and satisfactorily.
15 June 2026
Everything explained very clearly. Excellent service by the young lady who dealt with me. Her manner was professional & courteous but also friendly making me happy to agree for extra service work to be done during the recall which i would usually not
15 June 2026
Friendly and efficient
15 June 2026
I had a 9.30 appointment and was there for 4.5 hours. I had to cancel 2 other appointments due to the delay.
15 June 2026
I can always bank on receiving first class customer service at Sytner, Warwick. Staff are very friendly and customer focused, the facilities in the centre are very welcoming and the whole experience is a credit to the BMW brand.
15 June 2026
Good service but sometimes difficult to communicate with the team
15 June 2026
Paid for an hours diagnosis and got told I needed a new turbo which they quoted a ridiculous price for, took the car back, adjusted the turbo actuator myself which took 10 minutes and the car is perfectly fine, no more drivetrain malfunction/ codes
14 June 2026
All the team were great
14 June 2026
The BMW team at Warwick were very professional and courteous.
14 June 2026
Apart from a delay due to spark plug removal, everything went well.
14 June 2026
I was well looked after by Hollis and got everything that I came in for.
14 June 2026
Efficient service
13 June 2026
They were very accommodating and helpful.
13 June 2026
service just took way to long over 8 hours miss information given l probably go somewhere else for next service and even didn't have car cleaned as was not another time
12 June 2026
Had a warranty issue with tyres that were fitted by Shrewsbury- had to ask for help from BMW UK to resolve, tyre replaced and car drives without vibration at 70mph and feels much more solid even at lower speeds. Staff were good overall.
12 June 2026
Ronan was excellent and kept me updated throughout the process! Very impressed
FIND Sytner Warwick BMW
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 14:00
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
Address
- Fusiliers Way, Warwick, Warwickshire, CV34 8DD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01926 333 888
Leamington Spa as well as surrounding areas including Warwick, Rugby, Daventry and Alcester
05 September 2026
Each member of the sales team have kept me well informed throughout the process of purchasing my new car. The handover process was also very thorough.