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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
676 ratings and 344 comments received in the last 90 days.
17 April 2025
Excellent service every thing explained well by Dan
11 April 2025
Kept well informed during the whole process and a very thorough handover of the new car.
07 April 2025
All went smoothly with purchase of new car - no issues at all
06 April 2025
Sean and BMW made the whole process very easy going and straight forwards, everyone were super friendly and patient.
06 April 2025
It was great fun specifying my new car with Paul, very knowledgeable, giving me advice on all the right options etc. plus spending time going through the idrive system and parking my new and old cars together to get a few photos.
04 April 2025
Sean was very personable, knew the detail of the various models/specs and was very professional throughout the buying process.
04 April 2025
Great experience Paul Dable is a credit to your business.
02 April 2025
First class. Well looked after by Paul Dable and the rest of the team.
02 April 2025
I was well looked after, all of my questions were answered and I didn't feel under any pressure.
01 April 2025
Very satisfied - fuss-free and simple. All questions no matter how trivial were answered in depth. Car was delivered earlier than expected which was great.
01 April 2025
We have bought many cars from Rybrook / Sytner Warwick, Paul Dable is a fantastic ambassador for BMW and the dealership
01 April 2025
Very satisfied, friendly service.
30 March 2025
Everything went smoothly and whole experience was hassle free and professional at all times
30 March 2025
Dan organised a test drive within an hour of us turning up at the show room. He couldn't have been more helpful and found us a car that was already in stock that was over and above the spec we were after.
27 March 2025
As above
25 March 2025
Dan, Ben and your people did everything needed.
24 March 2025
Excellent service throughout
24 March 2025
Paul and Frankie have been amazing - from having a chat to working together . You can tell they been about there for a while and really care for the customers!
22 March 2025
Made buying the car a pleasure
20 March 2025
The staff at BMW Sytner Warwick went above and beyond to help me find the right car and deal. Paul went out of his way for the handover, rearranging the collection date to suit my needs. He also took the time to demonstrate the vehicle's features
20 March 2025
Alana was fantastic, always super friendly and always quickly came back with answers to any questions I asked. Everything was straight forward and I was kept updated along the way. Jaz was also brilliant, friendly and informative. Car looked great
19 March 2025
The car arrived earlier then expected, a big plus and Paul makes a great moment for the car reveal :) I love that part!
18 March 2025
Alana and Jas were really attentive.
16 March 2025
Only negative is the sea of emails. Package them all up in one electonic folder.
10 March 2025
Attentive and professional
09 March 2025
Great dealership. Good communication
06 March 2025
Sean McDonnell was ever so helpful, he's a star !
05 March 2025
Very satisfied, Dan Williams done a fabulous job. The time and effort Dan put in from the start to the end. Great asset to Warwick BMW.
05 March 2025
Good show room with professional staff.
05 March 2025
Paul and Jaz were so amazing! Looked after me the entire process and helped with all my requests/questions.
02 March 2025
Dan Williams was especially helpful in explaining all the key information about the model I purchased for a replacement to my old BMW 1 series. He kept in close contact regularly to keep me updated at all times. He was always very professional.
17 February 2025
Was kept regularly updated with the shipping status and soon as the car arrived, Jordan expedited car prep for handover. He also gave me really helpful advice on the sale of my previous vehicle (a Ford) which is very much appreciated.
14 February 2025
The sales team were attentive and wanted to ensure that I was both comfortable with my purchase and that I fully understood the new tech.
11 February 2025
As above, the sales rep was attentive, supportive & answered my many technical questions
09 February 2025
The whole process was smooth from start to finish
08 February 2025
Please see above. While obviously keen to sell us a new car, there was no pressure but rather a genuine effort to find out what we really wanted and then to provide something that met our needs.
04 February 2025
Joe and the team so Welcoming, nothing was to much to ask of them. Everything from timing and being kept up to date was unmatched.
04 February 2025
The salesperson I dealt with had helped me with the purchase of my previous BMW and was excellent in guiding me through the process from choosing the right car for me through to talking through the new tech on the new car on delivery day. Excellent.
04 February 2025
Every detail was covered, the sales and finance staff were excellent.
23 April 2025
Had no record on system of appointment. Very professional thereafter Labour costs incredibly expensive for replacement wing mirror
23 April 2025
Quick and efficient
23 April 2025
On time. Thorough.
23 April 2025
Service process was good and smooth. Booking process and courtesy car reservation all fine. When I brought the car in I was looked after well by Hollis who was great to work with and kept me up to date when the car was ready. She was brilliant.
20 April 2025
All good
17 April 2025
The service experience was made exceptionally straightforward by the professional attention offered by Grace. Her communication of progress and report of the conclusion was excellent.
16 April 2025
As above, plus car was cleaned and sorted missing puncture kit
16 April 2025
The overall service experience was excellent, however on collecting the vehicle the valet had not been done professionally. Grace the service adviser took the vehicle back for a further clean but the team had gone home for the day
16 April 2025
Issue replacement windscreen. The work was carried out on Thursday unfortunately the adhesive had expanded too much and needed to be redone, this was done the following Tuesday. Further inconvenience and petrol costs. It's a 24 hour job.
15 April 2025
Helpful, efficient service.
15 April 2025
It was excellent
15 April 2025
From welcome by Dan Mills to getting the keys back from him after he showed me where the car was on the car park , I was kept informed of progress throughout the day. It gives the feeling I , as the customer , am in good hands . I waited while the jo
15 April 2025
Friendly and helpful team.
14 April 2025
Excellent. Kept updated with progress, completed on time and everything explained of what was going to happen
14 April 2025
Outstanding service from Service adviser and others. Above all, problem fixed effectively.
13 April 2025
It was a chance to make me feel like a valued customer of the brand, but instead I was made to feel like a burden
13 April 2025
The service was completed quickly and communication at all times was excellent.
13 April 2025
Car was in for a recall , something to do with emissions. Not fully tested yet but MPG seems down on what it was before the modifications . Free valet was okish, but wheels not cleaned properly, and internal vacum left some grit and dog hairs in boot
13 April 2025
Everything works, from check in to collection. Improvements are really noticable.
12 April 2025
Services was very good
12 April 2025
Great Service
11 April 2025
A routine service. A pity you have no collection or courtesy car options available. Looks like a cost cutting exercise that damages customer service and satisfaction.
10 April 2025
Seamless service with no hassle
10 April 2025
Good service
10 April 2025
It really should have been half the price. The Sytner Warwick were personally exemplary.
10 April 2025
Hollis kept me well informed and quickly arranged for driver Rob to pick me up from home once car fixed. I live on my own near Rugby so this service often essential for me. Disappointed Sytner refused to provide recovery as car was not drivable.
10 April 2025
Great service and communication
10 April 2025
Factual
10 April 2025
Car and customer care
09 April 2025
Bit disappointed with valet, windscreen looked as though it had been cleaned with an oily rag and no attention paid to crevices. Rear windscreen wiper still making a loud squealing noise even though this was the second time it was reported.
09 April 2025
Completely satisfied
09 April 2025
Just great there was no room for improvement on any of my visits
09 April 2025
Sytner Warwick denied that a fix they made to an smg link 18 months ago was not the cause of an ongoing leak
09 April 2025
Hollis was very helpful and understanding with the situation
09 April 2025
Gerogio was great
08 April 2025
After experiencing service standards in a variety of industries over the years, I can honestly say that this is the best I have ever received.
08 April 2025
The car was booked in when I wanted it and the work was done as agreed and on time
08 April 2025
As above
08 April 2025
Nothing to complain about
08 April 2025
Fast availability for service, pleasant environment whilst waiting for service
08 April 2025
It was an easy experience, and the warranty issue with the headlamps was resolved with no fuss.
07 April 2025
Was not impressed to be told my wipers needed replacing when Sytner only replaced them 16weeks prior.
07 April 2025
It's disappointing to encounter service issues so consistently, and I sincerely hope this time the situation will be handled properly.
07 April 2025
My differential was still leaking so had to come back, but George was great, got me back in quick and had a lovely mini for a courtesy car too
07 April 2025
Good and quick process for the service on my car and have used for many years
06 April 2025
Kept well informed in a slightly longer wait than expected.
06 April 2025
Always receive excellent service each visit
06 April 2025
Wasted an hour of mine and fuel
06 April 2025
Excellent, professional and friendly service
06 April 2025
The chap who helped me with the wheel not (Cameron?) was really helpful and down to earth. No trouble and eager to help.
06 April 2025
Staff were very welcoming and helpful, I was seen to immediately and looked after. The facilities are really nice, I was able to work on my laptop at the premises, with good wifi, whilst my car was being fixed
06 April 2025
Quick and comprehensive service. Everyone friendly and professional
06 April 2025
Efficiency.
06 April 2025
Kept me updated threw the day
06 April 2025
All staff were very helpful and polite, especially my adviser Dan Mills.
06 April 2025
Good experience this time. Shame it took 3 visits to fix a recall. Third time lucky
05 April 2025
Great service all around.
05 April 2025
On time, perfect service, a tad expensive but good value
05 April 2025
No courtesy car available as I had requested
04 April 2025
Very well looked after
04 April 2025
No issues, apart from waiting a little time for a valet
04 April 2025
Not enough staff to valet the car, but clear communication and otherwise a great experience.
04 April 2025
I was very satisfied with the service experience - Charlotte regularly followed up with updates, the team did try to find alternatives for the time the car was with BMW.
03 April 2025
Long delay fixing car. Took some real Negotiations to source a car for the days mine was with the garage. We got there in the end.
03 April 2025
God communication, excellent service.
03 April 2025
Fixed all issues following health check, very quickly and with no further issues.
03 April 2025
My drop off and pick up were quick and efficient
03 April 2025
Very helpful & honest
03 April 2025
Dan Mills
02 April 2025
Hollis was so accommodating.suggested rolling my next service into the scheduled warranty visit, which saved me a trip and another loaner car. Very happy with everything!
02 April 2025
Great communication service was on time and car was cleaned to a good standard
02 April 2025
All completed in arranged slot
02 April 2025
Communicated that the car washing was running behind. Picked up the car next day with no problem.
02 April 2025
Service was fine but the car wash was very poor, ie wheels hardly touched.
01 April 2025
The work carried out was good, however, I specifically requested that my car not be washed as I have had it detailed and ceramic coated, and therefore, deliberately only wash it myself.
01 April 2025
Friendly and professional service
01 April 2025
Had my headunit replaced to fix a telematics issue which hopefully is now sorted,
01 April 2025
Friendly and competent staff from start to finish
01 April 2025
Great service, friendly and professional. Appreciate the help from George who was transparent and helpful. Have no complaints whatsoever, will likely return here for future services, thanks.
31 March 2025
Excellent experience with Nicolas.
31 March 2025
We were well updated and supported in the work done.
31 March 2025
George the service manager deserves as special call out ..amazing
30 March 2025
Attention to detail and expert knowledge shared at every step of the way
30 March 2025
Everything was completed in a timely manner
30 March 2025
Staff friendly and kept me updated on the vehicle service. Offered refreshments.
30 March 2025
I wanted the gearbox oil level checking as part of the service. I was told should not need doing but if I wanted it, the option was full a drain down and refill at £250. I said yes only to be told later no gearbox oil was available, so declined.
30 March 2025
Becky Tester was very helpful, Easy to communicate, pleasant team member.
30 March 2025
Service completed in good time, plus head light fixed at the same time
30 March 2025
Slick and attentive
30 March 2025
Good team, work is done well
30 March 2025
Overall a good experience having my car serviced and had a courtesy car which was essential for me
30 March 2025
Service was excellent
30 March 2025
Always good service but I will consider taking the car away from BMW dealerships when out of warranty. Nearly £400 for an oil change and pollen filter change is excessive.
29 March 2025
Just one thing forgotten in conversation and to be fair we didn't pick up on it in the summary so 4 rather than 5
29 March 2025
Customer service and product knowledge of the staff - excellent.
29 March 2025
Car serviced as discussed.
29 March 2025
Every aspect pertaining to my carvhas been dealt with satisfactorily.
28 March 2025
Dan kept me informed and provided me with the technical information I needed, which was probably over and above what the average customer might want to discuss.
28 March 2025
Staff organised a paint less repair which was of superb quality.
27 March 2025
Happy with work done fuming with cost as only had car 7 months should have been covered with warranty
27 March 2025
Nicholas provided top quality service and was a pleasure to deal with
26 March 2025
It took ttwo vists to identify a simple proplem then a further vist to get it fixed
26 March 2025
Comprehensive video highlighted what had been checked. My customer service rep Nicholas Harrington was excellent. He was professional throughout, answered all questions I had and gave me a good summary of works required when I picked up my vehicle.
26 March 2025
Every thing was done quickly and efficiently
25 March 2025
Bodyshop repairs very good
25 March 2025
Service and quality good
25 March 2025
very, good service
25 March 2025
Some of the comments following visual examination were, in my view, suspect - there was a nail in both rear tyres which need to be replaced (cost almost £600) but my tyre supplier advised that neither had pnetrated thru the tyre and were removed £20
25 March 2025
Could do with more accessible charging points in the waiting area to enable phone/laptop power whilst waiting
25 March 2025
All good
25 March 2025
except the sandwiches
25 March 2025
The service agent was very professional & curteous
25 March 2025
Came in for a recall and decided to get it serviced and have some work done while I was there. It was all ready same day.
25 March 2025
All the work was completed.
25 March 2025
When arranging my booking I was told the waiting MoT would take 1 1/2 hours. When I arrived at the garage I was advised it would be 2 1/2 hours. A consistent time would be helpful as I would have planned to do something slightly different if aware.
25 March 2025
Great Service
25 March 2025
Well explained what was done and needed doing
24 March 2025
Service all completed successfully, nicely washed and vacuumed but had to wait longer than originally promised.
21 March 2025
Booked through the app. Everything carried out efficiently.
20 March 2025
Very quick, clean and easy.
20 March 2025
Agent took care of me and made me feel welcome and tended to.
20 March 2025
A
19 March 2025
Quality and efficiency
18 March 2025
The whole purpose of me going in and taking my car there was to drive either an x4 5 or 6 as I'm debating getting a range rover. All I got was pcp sale then left to wait. Not even seeing one let alone touching one or being allowed a drive
18 March 2025
I was pleased with the srvice.
18 March 2025
No problem with the lady who looked after me, 10/10 for her. However I had to request a quote from Sytner FOUR TIMES before I eventually got it. Also on both 2 recent visits, the incorrect time and/or date was different to the one originally booked.
18 March 2025
Part arrived broken
18 March 2025
Always get looked after at sytner
18 March 2025
Everything went smoothly.
18 March 2025
Team there are very pleasant to deal with
18 March 2025
Whoever I spoke to on the phone was lovely.
18 March 2025
Service team were great throughout although the service manager could work on his phone manners a bit.
18 March 2025
Friendly service
17 March 2025
We respect the car and when service was due they collected it and brought it back. Being both disabled we really appreciated it.
17 March 2025
Met our expectations of BMW
16 March 2025
Usually good experience so that is why continue to use Sytner Warwick
16 March 2025
Excellent service from Becky. Work completed as expected and on time.
16 March 2025
Great job on car great staff very happy receptionist would recommend
14 March 2025
Perfect as usual
14 March 2025
never ever any problems that could not be sorted
14 March 2025
The personal service was excellent
14 March 2025
Daniel helped me out by sorting out my wife's completely flat tyre on her Volkswagen Golf.He arranged to put on the spare tyre, smooth down the alloy wheel which had flaking paint, order a new tyre and put on this tyre when I returned to pick my BMW
14 March 2025
First class
14 March 2025
Very efficient
13 March 2025
The service person was very clear, helpful, and pleasant.
13 March 2025
Service done quickly, video very useful
12 March 2025
Overcharged Long wait
12 March 2025
Extremely happy because BMW completed a recall replacement at the same time as MOT and also cleaned the car. All free of charge. Great customer service when calling and coming in.
12 March 2025
Spot on.
12 March 2025
Did everything we asked for, no fuss and full explanations given by service on MOT requirements etc.
11 March 2025
Timing and cost was as estimated.
11 March 2025
Went in for an investigation, quickly identified the issue and gave me honest feedback/advice on what needed doing rather than just defaulting to replace the part which they could easily have done.
11 March 2025
Very satisfied. I always feel like my car is serviced to a high standard and the valet service is to a high standard too.
11 March 2025
I was kept well informed of everything happening
11 March 2025
Great service from Warwick. Dan Mills in particular was excellent
11 March 2025
Not 5 stars just because of the spark plug issue and the additional 1 hour delay
11 March 2025
Great service and communication from Dan on this visit.
11 March 2025
Fantastic customer service from Julie Marshall and all the team. Thank you!
11 March 2025
Excellent service from Becky
11 March 2025
Reception took longer than normal as it wasnt staffed
11 March 2025
Difficult to book via call centre. Having responded quickly once I got through to Warwick, unfortunately I received no call back to tell me car couldn't be repaired leaving me without car.
11 March 2025
Because I haven't received the phone call that was promised
11 March 2025
Verona was very helpful and the visit was effortless. The vehicle was taken care off very well in the workshop.
11 March 2025
Wasted money on nothingness in essence.
11 March 2025
I was one of a number of people sitting waiting, for some considerable time. It would help if there was one person front of house who could give an update on progress of servicing to waiting customers.
11 March 2025
Friendly and professional staff. Nice reception experience.., always happy to greet me. Great coffee??
11 March 2025
Corrected initial issues experienced and went further to ensure satisfaction. Good service.
10 March 2025
Fantastic aftersales and services support. Becky went above and beyond to accommodate me, despite me arriving the day before my actual appointment.
10 March 2025
It was a near perfect service. The work my car needed turned into a large job which was dealt with very well. The only minor negatives were that I had to return for a small follow-up job and even more minor was that a courtesy car was unavailable.
10 March 2025
Cannot fault their communication and effort.
10 March 2025
Feedback and comms with Hollis were great. Work done on time (early) and as promised.
09 March 2025
Experienced staff, helpful and friendly. Service carried out and explained & all done in good time. Charlotte, who looked after me, couldn't have been more helpful. Explained the workings on the curtsy car, which was excellent, and kept me informed.
09 March 2025
Kept informed as to the status of my car, work carried out was to the highest standard. And the courtesy was and vacuum were an added bonus.
09 March 2025
Excellent customer service. Knowledgeable staff and efficient communications.
09 March 2025
Great staff
09 March 2025
Friendly staff, professional service, place to work whilst the work is taking place and a lovely environment.
09 March 2025
From booking to being very competently looked after by Nick, plus being kept up to date with the service tracker, it was a very smooth process
08 March 2025
Work was carried out quickly. Instructions were followed. Service representative was kind and helpful
08 March 2025
Everything I asked for was done without me having to chase.
08 March 2025
All good and not had a bad experience yet.
07 March 2025
Nice atmosphere to waiting coffee and tea available very often someone came and asked if I was okay or if they could get me anything
07 March 2025
It wasn't a service, but the purchase of one tyre for use in future. It was quick and efficient, and the tyre was only a few months old.
07 March 2025
Seamless from start to finish, Nicholas also managed to push through my visit in a very quick time, he was very professional and a pleasure to deal with.
07 March 2025
Front facing staff did their best but scheduling and a problem generated during pre-arranged work caused me inconvenience and my contact had to go to find out what was going on as the information was not forthcoming. Poor value in a premium service
06 March 2025
Smart liason, professional and courteous
06 March 2025
Same as my previous answer and very professional.
06 March 2025
The service we got was second to none
06 March 2025
Half way through the day, my son's school called to say he was ill. Sean lent me his car so I could collect him. After we got back the girl on reception was brilliant making sure he was comfortable.
06 March 2025
Charlotte was very helpful
01 March 2025
Excellent and friendly service
28 February 2025
See above
28 February 2025
Everything done satisfactorily
28 February 2025
Kept up to date with the progress
27 February 2025
Much improved
27 February 2025
The staff are the best asset of this franchise.
25 February 2025
The the reasons highlighted above.
25 February 2025
Feel like a valued customer
25 February 2025
Help with identifying which tyre / book in / how to claim on the insurance etc
24 February 2025
Quick response and helpful
24 February 2025
Dan Mills was top class but my score reflects my overall experience of the changes brought in by Sytner - call centre; changes to the Receptio staff
24 February 2025
Staff are always courteous, helpful and keep you informed of the progress of any work being conducted on your vehicle.
24 February 2025
My car was seen and dealt with on time and washed and valeted too.
24 February 2025
Friendly and efficient staff who arranged a very nice man to give me a lift to and from the BMW garage
24 February 2025
All done very well and beat your 2hr estimate
24 February 2025
My vehicle was recalled and has no problems
24 February 2025
Customer Service Advisor Nick was absolutely brilliant and helpful and kept me in the loop all the time. Well done Nick.
24 February 2025
Becky was very friendly and didn't keep me waiting. Very good communication
23 February 2025
The chap I dealt with efficient and quick. What I wanted
23 February 2025
Professional and friendly support with good communication throughout the service
23 February 2025
Grace was particularly helpful and polite. Especially when dealing with the above issue
23 February 2025
Was given excellent customer service and also do at bmw warwick, friendly and professional advisors
23 February 2025
Good customer outcome I was very happy and much better than recent other experiences with the booking process
22 February 2025
Excellent service
22 February 2025
First time visiting and servicing and everything was good
22 February 2025
Courtesy car, while my X2 passed its MOT, and had a transmission oil and a beautiful valet. I thought that Grace was very efficient and communicated well during the day.
22 February 2025
Great service
22 February 2025
Availability, cost and quality
21 February 2025
There was an issue after the service but it was handled in a friendly and professional manner.
21 February 2025
Although I needed to raise this myself, the team was happy to honour the free MOT deal I got when I bought my car during the Rybrook days. Really hoping it's remembered for next year, great way to keep me coming back for maintenance.
20 February 2025
Everything was completed to total satisfaction
20 February 2025
Grace my service advisor demonstrated the excellent values on why I support the brand. She was professional, patient, courteous and had good knowledge of the brand.
19 February 2025
The servie light was not reset The car was cleaned then driven through mud and not vacuumed
19 February 2025
No issues
19 February 2025
3 stars is good whereas 5 stars is exceptional - which it wasn't!
19 February 2025
It was disappointing that the health check/diagnostics on my car which the BMW Service Centre recommended and for which I paid £150 only told me what I knew already and what you had previously told me when I had the car MOT'd in December 2024.
19 February 2025
Everything was done efficiently and on time.
19 February 2025
No problems so far
18 February 2025
Sytner went above and beyond to accommodate me on the day, which I am very grateful for.
18 February 2025
The video health check received from the techniican was good. It was good to see all the aspects of the car that one doesn't always see. Good to hear that my car is in excellent condition. Charlotte was brilliant and should be complimented
18 February 2025
Very good service
18 February 2025
Great service from Becky
17 February 2025
I was kept well informed while work was carried out
17 February 2025
Treated well, nice facility
17 February 2025
Verona was excellent, helpful and friendly- she kept me updated about the service.
17 February 2025
Whilst the technicians were able to spot an issue with the right rear tyre, they completely missed both front tyres were down to the canvas on the inside and only stating tread depth in the middle of tyre. Within days of the service had 2xpunctures
17 February 2025
All very transparent and straightforward.
17 February 2025
Car was repaired satisfactory
17 February 2025
The general standard of service received on the day was actually very good, with good communication and prompt attention from staff. I was served by Nicholas and he was both friendly and helpful, so full marks for the `customer facing' element.
16 February 2025
The work quoted for us is way overpriced and for work that should be covered under warranty
14 February 2025
Same answer as before
13 February 2025
Always the best service.
13 February 2025
Whilst expensive the problem got sorted and using Bumper helped with this.
13 February 2025
I turned up without an appointment as my vehicle desperately needed an Ad Blue top up. I spoke with Grace, who managed to get the vehicle in at short notice. She made us feel extremely welcome and her customer service skills were second to none.
13 February 2025
Great service, clear communications
13 February 2025
Easy to organise very clear on what was being done via video
13 February 2025
Charge for hire car unnecessary
13 February 2025
Staff waiting for my arrival and greeted by name as I got out of my car, really lovely touch.
12 February 2025
The overall service experience at Sytner Warwick is excellent, I like the video for the vehicle service check and explanation from the technician as to fault diagnosis for reported problems, all of the staff are friendly and professional.
12 February 2025
Fast efficient helpful service
12 February 2025
Everything was done efficienly and was communicated well.
12 February 2025
Good feedback and tracking
12 February 2025
As above
11 February 2025
Personally Becky made the experience pleasant enough but my wallet will take some time to recover
11 February 2025
Thorough and professional
11 February 2025
Everything as I have already said above 100% GREAT
11 February 2025
Really good customer service, Charlotte was super helpful and efficient and organised me a lift back after dropping the car which was very helpful.
11 February 2025
Very helpful team. Good communications. Nick kept me informed every step.of the way. Very happy
11 February 2025
See first answer
10 February 2025
Can't fault my treatment
10 February 2025
Very effective and easy.
09 February 2025
From going through then form you fill in to offering coffee and keeping you up to date with what is going on always makes you feel well looked after and comfortable.
09 February 2025
My X3 went in for an airbag recall - they picked up a tyre issue during the complimentary inspection - Charlotte organised a new tyre with great efficiency. I was due to fly to Spain from Heathrow next day -returning in very cold wet weather etc
09 February 2025
Professional
09 February 2025
Same reason as above. The customer care and service is a 5 star no question. It was disappointingly let down by the issues when picking the car back up.
08 February 2025
Engine night cost was £150. System Reset was £150. No physical parts changed so £300 for turning the warning light off.
08 February 2025
Did the two vehicle recalls and changed brake discs & pads
08 February 2025
The staff were very attentive and caring
08 February 2025
Excellent
07 February 2025
Easy to deal with
07 February 2025
All work completed on time whilst waiting in a comfortable environment.
07 February 2025
Service completed no fuss.
07 February 2025
Nick was great! Efficient, courteous and knew his stuff. Good on comms too throughout process.
07 February 2025
Asked for a quote on some minor bodywork and haven't heard anything since.
07 February 2025
Professional service .....even cleaned the car for us ....what more could you want from a service partner
07 February 2025
The vehicle was repaired quickly and the garage communicated effectively when it could be collected.
06 February 2025
Having bought an approved used car, I didn't expect to bring it to garage 3 times for the same issue. Hopefully this time is the good one.
06 February 2025
Details missed
06 February 2025
Exceptional
06 February 2025
They sorted my issues out quickly and were helpful
05 February 2025
Work done to time and satisfaction.
05 February 2025
Good service and communication
04 February 2025
Hollis was brilliant and easy going. Sorted out my BMW ID in a matter of moments and everything was seamless. Fantastic service.
04 February 2025
Great service and knowledgeable service staff.
04 February 2025
Completed on time with no delay
04 February 2025
I was kept informed of progress on a regular basis
04 February 2025
Good comms, knowledgeable advice
04 February 2025
Warwick have always been a great dealership to interact with over the last 10 years.
03 February 2025
My vehicle was fitted in immediately. Despite some issues with garage equipment which was out of the control of Sytner Warwick, they went out of the way to find an alternative solution to get my vehicle fixed as soon as possible
03 February 2025
Always kept informed on progress.
03 February 2025
Dan and Ben were very pleasant and knowledgeable.
03 February 2025
Service guy was great. Experience ruined by very poor car wash. Had to take it to be washed when I saw it in the light the next day.
03 February 2025
helpful and informative service
03 February 2025
Simple and precise and timescales met for collection. updated throughout the experience.
02 February 2025
The car was ready for collection, and I was text to tell me it was done.
02 February 2025
The staff at Warwick were so friendly and welcoming. I truly felt that I was being looked after whilst my car was being dealt with.
02 February 2025
Job completed as expected
02 February 2025
Prompt and efficient service
02 February 2025
Great personal service (perfect balance of updates and space given), and great facilities to work / refreshments at Warwick.
02 February 2025
Richard was extremely helpful with us choosing our car even though we changed our minds twice on which car to buy
01 February 2025
Really helpful staff, made me feel comfortable.
01 February 2025
Everything went well
01 February 2025
Prompt, helpful and great service. We left feeling like we have been told all there is to know about the products we were buying
01 February 2025
The people at BMW Sytner Warwick, are very knowledgeable and experienced, and will listen and give you the best possible advice, which is all what we want.
01 February 2025
Spoke to service manager regarding the issue with my car. Felt that he did everything he could to assist me.
23 April 2025
All relevant documents were prepared and ready for signing and vehicle was superbly prepared. Handover was excellent and Operating System 9 was simply explained.